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Southern Ms Heart Center Pa: Quintana Hugo A MD

  1. Mississippi
  2. Pascagoula Doctor

Reviews, get directions and contact details for Southern Ms Heart Center Pa: Quintana Hugo A MD

Address: 4300 Hospital Rd # 102, Pascagoula, MS 39581, USA
Phone: (228) 762-1002
State: Mississippi
Zip Code: 39581


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Reviews
This review is mainly pertaining to the lady that is at the front desk and front office staff in general . We needed some paperwork done to file shirt term disability, not only was he charged $30 , it took them far too long to get the paperwork to the physician. Everytime we call we would get a different answer in regards to the status which prolonged the process. Eventually I got tired of different stories so i went down there myself and explained to the lady up front that this had been a process of waiting since March & she nastily said “he hasn’t been waiting on us, if we got the papers we would have filled them out” i then said no one said waiting on you’ll i said waiting in general. I then asked her an estimated time frame to get the documents back and she quickly I’m not sure, instead of at least attempting to get a solid answer. Her attitude was very disgusting for her face to be the first person seen when entering the office. I have worked at doctor offices as a front office staff and that’s not how you talk to patients nor family of patients because you treat others as you would want to be treated but also it’s your job to answer and respond to questions that may be asked. We were always taught if you don’t have the answer you find someone that does. She simply seemed as if she didn’t care nor was she interested in getting the documents done in a timely manner. She made no effort to sympathize with me regarding this. I’m not sure how he’s expected to pay any outstanding bills without being paid, including anything from their office. His daily livelihood depends on them right now and there is absolutely no sense of urgency. I’ll take it that maybe they have bad days but that’s to no fault of the patients that rely on them. Dr. Quintana maybe some training and education would be beneficial.
Dr. Quintana is very kind and considerate. He explains everything in detail. Would highly recommend.
Excellent! Thanks
Great understanding
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