Spa Mirbeau Albany

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Address: 1 Crossgates Mall Rd, Albany, NY 12203, USA

Phone: (844) 647-2328

Website

State: New York

Zip Code: 12203

Opening Hours

Monday: 7:00 AM – 9:30 PM
Tuesday: 7:00 AM – 9:30 PM
Wednesday: 7:00 AM – 9:30 PM
Thursday: 7:00 AM – 9:30 PM
Friday: 7:00 AM – 9:30 PM
Saturday: 7:00 AM – 9:30 PM
Sunday: 7:00 AM – 9:30 PM

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Reviews

Great concept spa in the heart of a shopping suburb!   Had a wonderful visit, beautiful and comfortable spa (love the eucalyptus steam room!) with a delicious fresh lunch.  Massage therapist was skilled and took the time to address the areas of concern I mentioned.  Will definitely be back for another spa day soon!

 7 years ago (19-01-2018)

I was excited to see that there was a Mirbeau in Albany during my recent trip. I have been to the other two properties and this is equally as impressive. Granted it does not include the Inn, but it would be weird to have overnight accommodations in a mall.

Due to my training schedule I was unable to receive a treatment, but the menu looks like the one in Skaneateles (I've been getting regular services there for over 12 years). I did have time for two dinners and a lunch. All the food was amazing and I got to experience a local IPA that I've never had before (Druthers maybe?). Kudos to the chef and whomever stocks the bar. 

I wish I had time for a treatment, the facility looked incredibly relaxing; even more when you consider the location. Sauna, steam room, hot tub patio space, and a great water feature in the quiet room. I was told that you get to use the gym/fitness classes just like at the other properties when you're there for a service. I look forward to returning... to relax next time.

 7 years ago (19-01-2018)

I Went here for a facial, i have very sensitive skin and the products they used along with the knowledge of the esthetician was phenomenal. My skin felt amazing. The spa itself is 5 stars hands down. The ambiance is so peaceful and relaxing, I’ll definitely be back.

 7 years ago (13-01-2018)

As a customer of a local bank, I was invited to attend a "women's spa morning" at Mirbeau. We were asked to choose our desired service from 4 choices (manicure, pedicure, facial and message).   All I wanted was a manicure.  All I could NOT have was a massage (I have a torn rotator cuff and even the thought of someone massaging my shoulder, hurts).  I got there at 9:00 am and was told "Your massage is at 10:00"!   When I explained my situation, and asked for a manicure, I was told I could have a pedicure at 11:00.  Couldn't wait 2 hours.  So I left and will not go back. Not very friendly and very unaccommodating.

 7 years ago (21-11-2017)

Spa Mirabeau was "meh."  Overpriced for what you get.

The Good:
- Ambience is beautiful (as expected)
- Robes are more luxurious than others I’ve experienced 
- Service rooms are very comfortable and pretty, including a gas fireplace in each one. 

The Bad:
- Friendly greeting, but if I had not been to Canyon Ranch before, I think it would be overwhelming.  Front desk woman pointed out things at a distance, rather than walk me through them. 
- They did not have their water stations set up and I had a hard time finding water (I was thirsty upon arrival...being offered water at that time would feel welcoming). Turned out there were bottles of water at the Rest Area (and I saw bottles of water in lobby upon leaving, so it would have been easy to offer).  Water was put out in the locker room at 9:45 AM.  They open at 7am so perhaps they were being changed out, but I doubt it.  I had to put my own toilet paper on the holder in a stall. 
- Jacuzzi not available during my time there (at least 2 hours) because of being cleaned.  
- Made my Feb 6 appt January 30.  At that time, classes were at 9 AM so I thought I could get a class in before my facial (had scheduled it at 10am with that in mind), but when the February schedule came out (Jan 31?), the first class then started at 9:30 AM, which was impossible for me to do with a 10am appt.
- My esthetician, Katrina, retrieved me a little bit late and I was with her for more like 45 mins.  They tell you to go into the "Rest Area" 10 mins before appt time.  It was a relaxing atmosphere, but another client was late and her esthetician asked me more than once what my name was, assuming I must be her client, and interrupting my "rest" time. 
- Surprisingly to me, Katrina did not have very good skin herself.  This could mean she understands problem skin like mine, but I actually didn’t feel like she had an understanding of my skin. I was relieved to not have to fill out paperwork, but she did not even ask anything except allergies before she was about to put on a product.
- Katrina told me the bed would be toasty warm.  It wasn't.  She was thoughtful & gave me another blanket (she was concerned for my comfort). The bed with its heating element never got toasty.  I was glad I warmed up in the sauna first.
- Katrina gave too much info before and after.  I actually had to tell her it was overwhelming to me.  I kind of couldn't wait to get out of there.
- You have to bring your robe & slippers out to front desk area & deposit in a basket that has a lid, which is stupid.  You have to go through at least 1 door, and lift lids on each basket while hands are full and you may be groggy from a service.
- No matter how you slice it, you're still parking at a mall.  Not pleasant, esp when most close spots are taken even on a quiet Tues morning.
- I did the CG Signature Intraceutical Facial which is all about hydrating and plumping skin with hyaluronic acid and oxygen.  Katrina did warn me that it was very treatment-oriented, not a relaxation facial.  So there was no rubbing, hand or foot treatment, massaging, steaming, or mask.  4 days later and there is no evidence that I got a facial, as is usually the case.

My conclusion is that it's not worth the price.  The facial's usual price is $160 (which I think is the price of all their 50-min facials).  My daughter gave me a $150 gift certificate.  I got a 20% discount for a special they were running, and they put on a 20% gratuity on the original price of $160 so I had to pay $10 after my $150 GC.  I would not have given Katrina 20%.  So there was a designated $32 in tip alone when tipping should be at the discretion of the giver....defeats the whole purpose of tipping, IMO!  

I can't believe I just spent $160 on a mediocre facial.

Seems the only way one might feel they are getting their money's worth is to take advantage of using the facilities all day when getting a service.  Otherwise, there are better spas in the area.  Since I promised my sister a spa day there, we will likely try someplace else.

      
      
      
 7 years ago (09-02-2018)

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