Spa Shiki

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Address: 315 Four Seasons Dr, Lake Ozark, MO 65049, USA

Phone: (573) 365-8108

Website

State: Missouri

City: Lake Ozark

Zip Code: 65049

Opening Hours

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 8:00 AM – 5:00 PM

Update Info

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Reviews

I have been numerous times in the last 4 years, no more. They were rude, the sauna was broken, the steam room smelled of mold, and I could go on. We left before our appointments not to further waste time or money and had a much more enjoyable time elsewhere. Avoid. Go to another spa.

 8 years ago (26-11-2017)

We were 1 of about 5 different rooms book and still couldn't get an appointment. Would hate to see what it is like when the hotel is fully booked.

 8 years ago (20-11-2017)

Today is mg birthday and I had a very relaxing time at spa Shiki. I do a spa day once or twice a month and I must say for my first time coming here everything exceeded my expectations. Looking forward to coming back to the ozarks and having another great experience! Very beautiful spa too. Thanks agian!

 8 years ago (22-07-2017)

i love Spa Shiki!   I travel quite a bit and it's one of my favorites.  Great customer service!

 8 years ago (27-07-2017)

I should have known from the initial booking phone call that this would be a lackluster experience (caller seemed confused/new to the position).  Upon arrival, we were greeted and given a menu to choose an entree from.  Several of the items were crossed off which looked very unprofessional, and there was not a variety of items to choose from.  We were then escorted to the area of the coed whirlpool, and we were hurriedly told what areas my husband and I could access.   We had never been to this spa, and would have appreciated more of an explanation, other than just pointing from a stationary spot.  We didn't get a true handle on what we had available to us.  
We got undressed in our respective bathrooms and met back at the whirlpool.  We had no clue what we really could access, so we sat in the meditation room until our massage time.  There was a pool she pointed out, but we peeked outside and it looked deserted...there was nobody (clients/staff) outside, and it appeared the door was locked, and we weren't sure if we could get back in.  So we returned inside.  We got bored in the meditation room, so we continued to the area behind the reception desk, and sat down for some water and fruit.  I accidentally bumped the table and several fruit flies flew around that were on the artificial flower arrangement (right next to the orange slices).    
We were called in for our massage, but first had a foot soak (which was literally a bowl of saltwater w/two drops of an essential oil blend).  We were left to soak. After, we received our massages, which were supposed to be Swedish massages, but were more aesthetic...as they didn't provide any pressure/tissue massage.  After the massage, we sat in the chairs we received the salt soak in, and were served our entree (not impressed) with a plastic-wrapped bowl of fruit, as well as wine in a plastic glass.  We were not sure if we were supposed to stay there or leave, so we just left.  The massage therapists were nice.
Afterwards, we each went in our respective steam rooms and met back at the co-ed whirlpool.  
The facility is dated and there are missing tiles in a few areas of the whirlpool and steam room.  
When we left, we approached the front desk to pay for our massage.  I presented a 10% off coupon (you can receive on the website if you sign up for their mailing list), and she shook her head and just handed me a charge slip I needed to sign, which INCLUDED a gratuity.  I asked her about the coupon, and she looked at it, then stated she couldn't apply it because it was already a "package deal" (at NO place on the coupon does it state it cannot be used on a package).  I still have no clue if it could have been used, but maybe she didn't feel like re-printing the charge slip?.   We were never informed the gratuity was automatically added....not sure if this happens to everyone?  Or just us?  But I cannot recall anything stating there was an automatic gratuity.  We would obviously have tipped well for our services, but as you're getting rushed through paying your bill, I don't know what percentage we were charged (it doesn't state on the receipt, either). I still have no clue if we were charged appropriately.   
Definitely a waste of $350+ dollars.  We will not be returning.

      
      
      
 8 years ago (03-06-2017)

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