Springfield Bicycle Co

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Address: 3201 S Campbell Ave, Springfield, MO 65807, USA

Phone: (417) 883-8100

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State: Missouri

City: Springfield

Zip Code: 65807

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Reviews

I bought my bike here in 2012 (4 years ago) and because unlimited free tune-ups came with the purchase, I kept coming back. The guys who work here are really friendly, so I desperately want to like this place. But every experience I've had with them since my purchase, has been terrible. Every time I've asked for my gear-shifter to be adjusted, I leave with it just as bad as before. Whatever I ask them to do takes forever. It took 14 days for them to replace the rear brake. That was half a month of me walking miles to work every day without my bike, only to call Springfield Bicycle Company seven days in and find out that they hadn't even looked at it yet. What really takes the cake, is they didn't even fix the problem I brought the bike in for, despite telling them twice (once in person and once by phone 7 days later because they didn’t listen when I dropped the bike off. Apparently they didn't listen that time either) what I wanted fixed. I don't know if they ignore me because I'm a woman or because I'm not a professional racer/BMX/touring...etc. Also when I brought my bike home I discovered the tail light was missing. Over all, they're really polite to your face, but the product and services are dreadful.

 10 years ago (12-08-2016)

I've bought a lot from here for my bike and I will say they have a huge selection of parts and complete new bikes and great service

 10 years ago (17-07-2016)

My girlfriend and I were shopping around for mountain bikes last week and stopped in here to see what they had since I hadn't ever been.  After some research and lots of questions, we ended up each picking up a Fuji bike.  The guys at the shop were super helpful and friendly and gave us a great deal on both bikes together plus the accessories we bought on the same day (helmets, car rack, pump, etc.).  They got our bikes set up, installed and adjusted the clipless pedals I brought in, and helped install the rack on my car.  Awesome.
Then, when my tire lost a battle with a thorn on the Greenways the next day, I brought the wheel in and the nice fellow (I'm bad with names) changed out my tube and took the time to show me the process and answer questions so I can do it myself in the future.  This place is excellent and it'll definitely be my first stop for bike needs in the future.  
A+++++++ would buy from again

 12 years ago (26-03-2015)

Excellent customer service! I went in for clips for my spin cycle shoes and even though I know very little about biking they were so helpful! And they did not try to sell anything I did not actually need. Also, they didn't treat me like an idiot for my limited knowledge on biking. The guy who helped me also put my clips on my shoes free of charge and when I went back a few months later as one side had become uneven he even fixed that for free and with a smile on his face! Best bike shop in town hands town when it comes to customer service and knowledge.

 12 years ago (14-07-2014)

rbnhood - Aug 5, 2011
Awesome customer service, great prices, and great products. Scott, Steve, Seth, and Bo have all waited on me, been very patient with my questions, and didn't ever try to sell me something I didn't need. If you are into mountain bikes, this is one of the best shops in SW Missouri!

 16 years ago (05-08-2011)

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