Sprint Store

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Address: 3001 W Cheltenham Ave #3060, Wyncote, PA 19095, USA

Phone: (215) 886-3682

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State: Pennsylvania

Zip Code: 19095

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Reviews

Having been a Sprint customer for many years, I've been to most of the stores in my area ... and the Cedarbrook store is hands-down the BEST location! The staff is unfailingly friendly, professional and knows what they're doing (three things sadly lacking in a number of other local Sprint stores :-/ )  

I visited the Cedarbrook store yesterday with a fairly complex issue that involved a new account, an old account, an extra phone, an old phone and American Airlines bonus miles (long story). I was dreading even trying to explain what I needed to do, since I'd already been to another store and tried to accomplish this on the phone, to no avail. But to my astonishment, one of the staff members, Malik T., handled the whole complicated situation as if it was no big deal :-) He was wonderfully friendly and cheerful, and managed to get it all organized and set up in far less time than I'd expected ... AND it even cost less than I thought it would! 

Highly recommend the Cedarbrook store ... and Malik, if you're reading this -- THANKS! :-)

 7 years ago (12-11-2017)

Tilea Harpi was a superstar. Patient, friendly, provided options - I really felt like she cared about me as a person. Thanks Tilea!

 7 years ago (17-10-2017)

The staff at this location are extremely unprofessional. I went into the store with a concern regarding my new device and things were not resolved at all! I left the store more angry and frustrated than I was going in. I wouldn't suggest anyone go into this location.

 7 years ago (15-10-2017)

Please dont get me started on this store. 😡 I have been coming to this store for years and i have never had a problem until now. Its new staff there from when i was coming her and they are extremely rude. They lie to customers , for example my sister went into this store to do a device change for my little brother  and was told they cant do it. Which is conpletely false. Now everytime i go in there they have bad attitudes like they dont want to be bothered😡 And excuses of why they cant do something. Yall need to get it together seriously!!

 8 years ago (01-11-2016)

Until Tuesday, September 20th 2016.. I would've given Store #1448 5 stars, But I purchased a Samsung Note 7 on September 1st. from a new employee who did such an outstanding job, I allowed him to up sale me a pair of the Harmon Karman wireless/Bluetooth speakers. So the very next day an unofficial recall was announced for the phone I just purchased and 2 weeks later an official recall was announced from Samsung and all their retailers including Sprint, telling all Note 7 owners to please come in and exchange their devices with no questions asked. So at that point a lot of us decide to use our phones without  cases to test out all the new features to the phone, like the water proofing and the Gorrila Glass 5. (Which it isn't shatter proof, completely) Ok, so being that all Note 7 phones were recalled (Sprint has no choice in the matter, they have to exchange recalled items if bought at their store) no questions asked, even if the phone was damaged or even slightly. Well, these ignorant sales people including the female manager on duty at the time, lied to my face and said, they didn't  have Note 7 replacements which 2 minutes earlier the sales girl asked me what color did I have. so they sent me home with a defective phone that has the potential to blow up or set itself on fire. I hope they enjoy thier little laugh because they thought I was inconvenienced, which I wasn't. I just called corporate with a store complaint and I received a credit towards by phone bill plus the actual $25 credit from Samsung and a brand new phone in the color of my choice that will be delivered to my front door. Thanks Corporate! I will never do business in store (#1448) ever again nor will I suggest to anyone else to do business there. Customer Service is lacking, especially from that female manager. retraining is in order.

 8 years ago (22-09-2016)

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