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Staples

  1. California
  2. Rio Del Mar Furniture Store

Reviews, get directions and contact details for Staples

Staples

Story

So much more than office and school supplies! Find a growing product selection including cleaning and safety supplies, furniture, iPads and Apple products, technology, paper, ink, electronics, computer repair, copy & printing services, phone repair services, and water damaged phone repair services.

Address: 1445 Main St, Watsonville, CA 95076, USA
Phone: (831) 763-1943
State: California
City: Watsonville
Zip Code: 95076


Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews
I have had a bad service here and was treated as if a common citizen needed more rights to get a full fair refund. Even if it's one staple I'm buying from this shop, I would think if the staff messed up at least I could get a full refund. Nevertheless, good staff can be hard to come by but for this occasion a kid knows when he is missing money and scammed. Hope you hire employees with a conscience.
7 years ago (25-02-2018)
This has to have been my worst customer service experience ever. I took my mom's phone to the Staples in Watsonville to get a cracked screen repaired. The manager there told me that the phone would be repaired by the following day. I called the next morning and asked about the phone. They told me that they had not started on the repair yet. I waited for them to let me know when I would be able to pick up my mom's phone and I never got a call back. I called the Staples store again the next day and they told me that they were having some issues putting the new screen on the phone. I saw it in person and saw that they had left my mom's phone with a gap between the glass and the metal frame. I left the phone in the store for another day because the manager said that a professional technician would come in to fix it. I never got a call or an update on how the phone was doing, so once again I called the Staples store. I was left on hold for 17 minutes before they hung up on me. After this incident I was concerned about my mom's phone because it seemed like they were avoiding me, so I go into the Staples store again. I asked the manager if my mom's phone had been repaired, and he handed me a phone that was even worse than how I had brought it in initially. The phone didn't have any charge so I couldn't check if it worked. They also didn't fix the gap between the glass and the metal frame. The manager was making up lies left and right. First, he said that they couldn't fix it because the phone was bent and the screen didn't fit right. Then he said that the screen didn't fit because there was some screws missing. The only way screws can get lost is if the person who disassembled the phone lost them which made the store responsible. After a quick charge of the phone I tried to test it and it turns out that the home button had stopped working. Without the home button my mom's phone can't be unlocked, making her phone useless. I was clearly upset with the result of this "repair' and the manager offered me a 3rd party repairman but I asked for a refund instead. He refused to give me a refund because they had already worked on the phone. I wanted a full refund because my mom's phone wasn't working at all and they were responsible for fixing it. Finally the manager offered me a partial refund or nothing. I paid a total of $163.85 and ended up leaving with an even worse phone and only a partial refund of $131.09. I have pictures of my original and refunded receipts. The manager slipped a coupon into my bill that was not refundable, I never gave him a coupon to begin with. This store is extremely unprofessional. They don't care about their customers and are very rude. They are thieves and they scammed me and my family, and the manager told me that this is all just "business". I will be reporting this event to corporate Staples and to the Better Business Bureau.
7 years ago (26-02-2018)
The manager is rude and will scam you're here for any type of electronics repair. They claim to have professionals do the repairs, but it is much more likely they have some teen who watched a couple youtube videos fixing their electronics. When I got my phone back, the replacement screen was not as responsive as the original and it was not correctly aligned with the frame. You are better off going to an actual electronics repair shop than getting a botched repair here.
7 years ago (25-02-2018)
Clean store , great customer service Prices a bit high lol Over all good
8 years ago (02-10-2017)
Just buy on Amazon. Worst customer service I've ever seen. They go out of their way to obstruct customers.
7 years ago (29-01-2018)
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