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Sears

  1. California
  2. Capitola Clothing Store
  3. Aptos Department Store
  4. Santa Cruz Store
  5. Rio Del Mar Furniture Store

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Sears

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Welcome to the Santa Cruz Sears Store Facebook Page. Here you can see special events and local offers for this Sears Location.

Address: 4015 Capitola Rd, Santa Cruz, CA 95062, USA
Phone: (831) 462-8600
State: California
Zip Code: 95062


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Reviews
Store is closing. Limited staff, which I totally understand. Items marked on sale do not show up on the register at sale prices, and there are no managers around to help out with the situation. I'm sorry to be losing Sears, but shopping there is hard. You find something you want/need and then you can't find anywhere to pay for it. It's kinda silly.
8 years ago (02-07-2017)
No one answers phone/Sales people are worthless. Went online to find an electric blanket for my grandmother. Found one and it said it was in stock at the Capitola location. Tried calling to verify it was in fact at the store and no answer, phone just hangs up. Went in the store and asked an employee that was standing behind the register doing more than nothing in the correct area if the comforter I found was the correct one, the regular and sales price both different. I asked if she could check the .......oh who cares long story short. Came home checked online. Manager who was just as lazy sold me a much more expensive blanket than the one I was looking at for the price of the cheaper one. THANK YOU SEARS!!! Grandma loves it. Now that I think about it 10 STARS for Sears
8 years ago (20-11-2016)
horrible experience. Was talking to person at Capitola Store for a part, she told me to make sure I wait, she might take a bit. 30 min later, the call was hung up on their end. All repeated attempts to call back were routed to a call center in India. Only help they would offer was to take my personal information and do I want a credit card.
8 years ago (18-01-2017)
Worst customer service I have ever experienced..... can't believe they are still in business. I will NEVER again utilized Sears.
8 years ago (04-05-2017)
I bought a $1600 stove for my wife. It was scheduled for delivery and installation today from 1:45 to 3:45. My contractor was there and I was home before 1:45. Around 1:00, the delivery contractor delivered the stove and left it in my driveway. Arriving home before the appointed time, I called Sears, got the call center in the Philippines and they said they would come next week and install it. I said I would not leave a $1600 item in my driveway. They promised to have the delivery people call me back. That was 6 hours ago. I have called Sears 5 times, the last time I was on hold for 40 minutes before she hung up on me. I am now at Sears talking to a very nice lady who called the installer and was told that they will install it in 8 days. This is not the fault of the local store but of the installation contractor and Sears Corporate that has outsourced everything including customer service outside of the country. Tonight I expect that my stove will be stolen. Sears is unable or unwilling to make this right.
9 years ago (01-09-2016)
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