Staples

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So much more than office and school supplies! Find a growing product selection including cleaning and safety supplies, furniture, iPads and Apple products, technology, paper, ink, electronics, computer repair, copy & printing services, phone repair services, and water damaged phone repair services.

Address: 1296 Lititz Pike, Lancaster, PA 17601, USA

Phone: (717) 396-8917

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State: Pennsylvania

Zip Code: 17601

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Reviews

Customer Service with getting help with scanning a document was really poor. She really didn't seem engaged to help or know how the machine operated. I had to come back a 2nd time due to my first visit the file did not upload to my thumb drive. Upon my second arrival she noted my presence, however never came to ask me why I had returned or anything. I left with the wrong things due to this, and cost me time and money. Not very personable.

 8 years ago (02-05-2017)

I needed a simple poster printed and unfortunately placed my order at 2:06pm. Unfortunately, this apparently gives them the right to not have the order ready until closing time the next day. You would think that since I placed the order the day before, I would have been higher up in the queue. But no. After calling 5 times the day following my order, I finally reached someone only to be told they couldn't give me a definitive time, just that it would be done "by closing time". I called again at 7pm, and was told it was done except for the "quality check". I asked if it could be done in the next 30 minutes, as I was in the area, and he very rudely told me it wasn't due until 8:30, despite my having ordered it the day before. I arrived to pick it up 45 minutes later, and no quality check had been done. I reviewed the print myself, after once again being rudely told by another associate that it wasn't due until the story closed, contrary to the policy I read online.

Very poor customer service and excruciatingly slow. DO NOT order from here, unless you have more than two days to wait for your prints and you feel like being treated terribly.

 8 years ago (23-12-2016)

Very nice store and knowledgeable staff!!!

 8 years ago (28-07-2017)

Never crowded. What you would expect.

 8 years ago (31-03-2017)

Wasted my time here. Nothing would load, it took 40 minutes to print out 4 pages, the printers were super slow, and to make things worse I couldn't print my last document so they told me my only option was to log onto the computer and print from there which cost me $.30 a minute. It wouldn't have been such a bad experience had their computer not taken 5 minutes to only load Gmail. The customer service was okay, not the best, they didn't really seem to care or do anything to speed things up but they weren't rude.

 8 years ago (08-09-2016)

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