Starbucks

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Address: 825 Dulaney Valley Rd Ste 4295 , Towson 21204, MD, US

Phone: (410) 321-4211

State: MD

City: Towson

Zip Code: 21204

Opening Hours

Monday: 09:00-20:00
Tuesday: 09:00-20:00
Wednesday: 09:00-20:00
Thursday: 09:00-20:00
Friday: 09:00-20:00
Saturday: 09:00-20:00
Sunday: 11:00-18:00

Update Info

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Reviews

Friendly Baristas ….but this place was a mess.  Scanner for the app didn’t work, first two coffees I ordered they couldn’t make because they were out of multiple items, didn’t have hand protectors for the coffee cups.  Starbucks your coffee is too expensive for me to have this bad of an experience. Very disappointed.

This location is inside Towson Town Center mall on the top level. Staff is friendly and helpful. The store was clean and organized. One of the employees suggested that I try the Chicken Caprese Panini and I did. It was scrumptious. It hit the spot. It was not too much or too little. The sandwich price was under $7. I sat out side at one of the clean tables and enjoyed every bite. Thank you!

I have ZERO understanding how this place rates a 4.  Worst customer service of any coffee shop on planet earth.  If I could give negative stars, I would.

Customer service is awful. I really try to avoid this location and go to Dulaney Plaza. I’ll stand by the pick-up area and they won’t acknowledge me for a mobile order and ignore me, not asking anything. I really miss the old SB employees who were happy and cared for their regulars, then they closed the team for some reason and we have subpar service.

The drinks were mostly ice with a hint of the actual drink.  For $4.45, it is so inappropriate and unfair to the customers.  Very disappointed customer

Went to pick up a mobile order and all 3 employees were too busy talking to each other. I was the only customer in there waiting and was being ignored. Someone finally asked if I needed something and when I told him I was here to pick up a mobile order, he then says I should’ve been said something. Your employees definitely need training on customer service. Makes me never want to come here again

TERRIBLE customer service, i wish I can rate zero stars, I refuse to purchase anything at this location of Starbucks! I will also like to refer everyone to the E-Bar at Nordstrom for their coffees, customer service is amazing and I appreciate the gourmet selection of yummy treats that are available as well.

The employees did not make me & my daughter's Frappuccinos correctly even after returning them.  The drinks had too little ice and too much liquid. Needs more practice.

I ordered my favorite coffee the pumpkin spice latte. It tastes awful. Not drinkable.  I threw it away.  I just wasted money. So sad.. Today is on Saturday, October 9th @6:50pm.

Everyone has been into a million Starbucks. This was the most pleasant experience I’ve ever had in one. Nothing was over the top, but everyone was so genuinely pleasant. The moment I walked in I was greeted and very employee I interacted with seemed happy and also greeted me with a smile. This changes the entire atmosphere, staff and customers alike. Everything was very prompt. This should be the model of how a Starbucks is run.

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