Starbucks

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Address: 800 Central Park Av Macys Cross County, Yonkers 10704, NY, US

Phone: (914) 964-6680

State: NY

City: Yonkers

Zip Code: 10704

Opening Hours

Monday: 11:00-20:00
Tuesday: 11:00-20:00
Wednesday: 11:00-20:00
Thursday: 11:00-20:00
Friday: 11:00-20:00
Saturday: 10:00-20:00
Sunday: 11:00-19:00

Update Info

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Reviews

Customer service is horrible. I asked for a dragonfruit lemonade drink with extra fruit. The young Hispanic girl made a strawberry drink. I told her I didn't order strawberry. She confirmed it with the oriental cashier. The cashier told her she made the drink wrong. She became belligerent although she started to correct her mistake. As she was correcting her mistake, I noticed she put mango juice. I quickly ask her to only put lemonade. She start rolling her eyes making disrespectful comments. To my dismay, the cashier gave her wrong instructions. Both the cashier and the girl that make the drink was totally disrespectful towards me. I asked for the manager who wasn't present. I then asked for a refund. I would not accept this kind of behavior. I paid with my debit card. On the refund, the cashier initially only gave me $3.75 for a $5.61. They both was very hostile towards me. I'm over 60, this blanting disrespect should not be tolerated. The cashier stated Emily the manager would be there hours later.

3 days on a row I came to this Starbucks and the costumer service is terrible . Workers don’t welcome anyone have a very disappointing attitude . I asked for plain croissant and the girl by the name alisa doesn’t even look at you and keeps her head down Sauk for we don’t have . Then I asked fro the sugar plum and she said no shaking her head . She did the same thing to the lady in ahead of me who ask for the vanilla cone.  The day before I ordered the cappuccino with whipped cream there was none, same thing today . Together have everything on display but nothing is in stock .

Watered down iced teas, Barista filled whole cup with ice… when telling her what you want, she purposely did different..does not listen to customer request

Baristas at this spot struggle to make good drinks. Starbucks needs to ensure quality control. Won’t be coming back.

Service here lately has been atrocious. Rude barista/s, complacent and they will argue with you on every thing to try to make you feel wrong. No sense of urgency. They take their time I've ordered a few times and it always takes at least 10 minutes for an order with no one out 1-2 ppl in front of me. Don't wear a uniform. Are not upbeat or happy. Dirty floors all the time and constantly running out of products.

Please don’t come here! They are slow and unprofessional!!!

Horrible service gave other people my order didn’t use. Gloves or Wright your name on the cups to avoid confusion also the fat girl refuse to tell her name never again !!!! Waited 30 for one drink no receipt

The power to given  only one star is our power.  The employee at today's closing 05/01/21, was rude and impolite.  The  coffee that she makes was disgusting garbage and her service even worse.  Too bad I didn't have time to returning back  to return it.  NEVER AGAIN.

Staff is friendly but they ran out of whipped cream and were limited in drink options! No strawberry frappe. My caramel frappe was disgusting so I threw it out after 3 sips. And the strawberry açaí refresher I received barely 3/4 cup. I spent Over 9 dollars on drink for the two and it was a waste of my money. So aggravated by this. Never again going to this Starbucks !

Honestly they need to learn how to get their stuff together. 75% of the drinks contain whipped cream so how do they just run out? And they don't have the sandwiches shown for display? Its terrible. I love Starbucks and I was excited for the opening of one at Cross but this is garbage.

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