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Reviews, get directions and contact details for Steak 'n Shake

Steak 'n Shake

About

Famous for Steakburgers.

Story

Steak ‘n Shake was founded in February, 1934 in Normal, Illinois. Gus Belt, Steak ‘n Shake’s founder, pioneered the concept of premium burgers and milk shakes. The Steak 'n Shake name has been symbolic of its heritage. The word “steak” stood for STEAKBURGER. The term “shake” stood for hand-dipped MILK SHAKES. Gus was determined to serve his customers the finest burgers and shakes in the business. To prove his point that his burgers were exceptionally prime, he would wheel in a barrel of steaks (including round, sirloin, and T-bones) and grind the meat into burgers right in front of the guests. Hence arose the origin of our famous slogan, “In Sight It Must Be Right.” After 79 years, we are continuing Steak n Shake’s tradition of serving the country’s best, freshest, and tastiest burgers and shakes.

Address: 3549 N Lindbergh Blvd, St Ann, MO 63074, USA
Phone: (314) 739-6014
State: Missouri
Zip Code: 63074


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Reviews
Ordered from the online app and we waited around 20 minutes considering Steak n Shake is notorious for being slow. When we arrived we were informed the order had not come through, however my boyfriend heard them discussing our order. She said, "This should have been put in 30 minutes ago. Next time, put the order in right away." She then informed us that we would have to wait for the food because someone else was in front of us. Obviously I was annoyed at the extra wait and stated the fact that we had ordered first and should be served first to which she replied, "Well then you can wait for the order to come through." Not only did she lie, but she was curt despite this being a clear mistake on the restaurants part. Not only that, but after paying we did the math on our bill only to discover we were overcharged and did not even get the full order. I have often visited this establishment but I can guarantee you I will not again.
8 years ago (14-11-2017)
The food was good. The service was slow and iffy. I ordered my meal with coleslaw instead of fries. After about a 20 minute wait for two adult meals and two kids meals (while the store was fairly slow) I got fries instead of coleslaw. Not a big deal, but when we brought it to the waitresses attention she said she would fix it and walked away. Then she walked back to the kitchen. Stood around for about 5 minutes, then left to talk on her phone. I eventually got my coleslaw, only after asking another server. Everything tasted fine and was mostly warm when brought to the table but one round of refills, slow service, and an overall lack of concern for customer service left a bad taste in my mouth.
8 years ago (08-09-2017)
Food is always tasty for the most part, they have some of the best shakes & fries. Someone needs to show them how to make Sweet Tea, every time I have ordered it, it taste like regular tea. The Waitress staff could be a little more professional, my last visit our waitress didn't check on us & then we had to ask numerous times for our bill, not sure if they're overworked, but they need to pay better attention to their customers in general when eating inside. It may be better to just order take-out or go through drive-thru.
8 years ago (24-08-2017)
The waitress had my order wrong. My friend's burger was so sloppy she could not hold on to it very well. She had to request a great deal of napkins once the cook prepared the correct meal for me. The waitress never came back to the table to once we had our meals. So, no refills for us.
8 years ago (28-10-2017)
Ordered chill cheese fries, got regular cheese fries, which by the way tasted terrible. tables were cleared but not wiped down, wonans restroom filthy, dried poop and urine​ all around inside of the toilet.service was very lacking as well
8 years ago (17-10-2017)
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