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Sterling Optical

  1. New York
  2. Lynbrook Store

Reviews, get directions and contact details for Sterling Optical

Address: 601 Sunrise Hwy, Lynbrook, NY 11563, USA
Phone: (516) 599-8181
State: New York
Zip Code: 11563


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Reviews
Due to a health insurance change I had to use vision providers "in-network" and chose this store because of its short distance from my home. What a huge mistake. After my eye exam I began looking at frames and immediately noticed their high prices ($200-$500+), but figured they were probably priced up so that a "discount" or "coupon" will be applied at checkout (like many retailers do to give customers the sense of being given a huge price cut). And of course this was the case with my chosen $500 frames. Saleswoman (Julia, I think), said she'd do me the "favor" of giving me the 50% off sale that was effective the week before and charged me $212 for the frames. Now let me pause here to say that I am fortunate to have good vision insurance; and let me further state that I'm a trusting person. Perhaps foolishly so, because when I'm charged $212 plus another $346 for lenses I automatically think my insurance allowance will be deducted. When it isn't I ask the saleswoman why not. In broken English she says she's already given me a discount and cannot charge insurance, that I instead will get the benefit. Not one to make a person more uncomfortable who clearly is having difficulty communicating in English, I take what she tells me at face value and expect payment from my insurance. To make a long and arduous story short, Sterling Optical in Lynbrook not only took my $568 but also filed an insurance claim for payment and received an extra $442, (AND tried to give me damaged lenses when glasses were ready). Thank goodness I paid for glasses with a credit card and was refunded all of my money. Whatever you do, avoid this merchant for vision wear at all costs.
8 years ago (09-09-2017)
Great selection. Great customer service. Great location. Everything you could want in a classic optical shop. I've been there several times and I've bought many pairs of great glasses and sunglasses have even had some of these repaired by the great staff at Sterling Optical. If you're looking for a great pair of sunglasses and want to have fun shopping for them, look no further.
8 years ago (08-09-2017)
The don't even deserve 1 star. Very rude and disrespectful. I called and received information only to drive 45 mins to a place that don't follow on the information given. The guy was very unprofessional and does not to be in a position where he deals with people to be spoken in that manner. False information given just to get money.
8 years ago (20-12-2017)
I was also a patient with Dr. Kaplan for over 20 years and was sorry to see him retire. I decided to stay with the current optometrists and have been very pleased. The doctors are very professional and kind.
8 years ago (08-09-2017)
I'd give them zero stars if possible. Extremely rude and dishonest, worst part is the glass frames they sell fall apart so you can't just walk away. You have to continue to fight for new frames until you finally give up. You've been warned
8 years ago (19-10-2017)
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