Stor 'em Self Storage

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Address: 992 W Utah Ave, Payson, UT 84651, USA

Phone: (801) 465-0570

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State: Utah

Zip Code: 84651

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Reviews

BEST Storage Facility.  They have really clean, spacious units for great prices. The office staff is also very nice.  Easy to pay rent online.

 8 years ago (14-08-2017)

A reasonable storage place. Plus always clean

 8 years ago (21-10-2017)

Do your due diligence before choosing this company for a couple of reasons you will likely experience. I have been a customer for 4 months now and have not been able to make a payment online. I set up an online account and tried to use it to make payments. The issue I ran into is that I could not login because of my password being wrong so I thought I could use the forgot password link to reset my password. 

This is a normal process for those of us with 10+ passwords, but here is the catch the forgot password email generated as my gate pin. When I tried to use that pin as a password I kept getting the same error saying my password was wrong so I called to get the error corrected but the person that answered was in a call center and couldn't fix the issue. The person I talked to said she would pass a message to this store'em and Simone would call me within 24 hours. 

After 3-4 business days without a response I called and again got the call center same story a message will be sent and they will call you. So after 10 days since my original call I received a call asking if anyone had called me. I said no because that is the fact of the matter. The person that called me said she cleans up after the new people that had been at the payson branch and she changed my password for me.

I then asked about why I would be charged a late fee since I reached out before the deadline and expected a return call before the deadline. She then went to her higher power and said "the computer charges the late fee on the 10th and 20th". I asked if she could waive the late fee since they failed to call me back for 10 days. She again said the computer did it but she can waive 1 late fee but I can't pay online for her to complete a waived fee.  I didn't want more late fees if I called back or they called me So I asked will you take a card number now? She said no she wasn't comfortable doing that. Instead of going nowhere with a person that can't offer me any help I gave up and I opted to pay the late fee and I'm moving my stuff as soon as possible to a more professional company. If you want to see what I mean try out their website to see how any broken links you can find. I mentioned that part but nobody seems to care.

Bottom line if you pay cash and pay at the store this place might work for you. If you prefer using the internet then watch out!

 8 years ago (19-07-2017)

Absolutely awful. I would not recommend to use any stor'em self storage locations after the experiences I have had with this place. Much better when Apex owned it.

 8 years ago (04-05-2017)

Keeps my stuff safe

 8 years ago (12-10-2017)

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Stor 'em Self Storage

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