Summerhill Spa

Reviews, get directions and contact details for Summerhill Spa

About

Relaxation, Rejuvenation and Revitalization.

Story

We aim to provide beauty and spa services to the Toronto area, delivering consistent and excellent services. Our signature spa treatments, body massages and facial services offer relaxation away from the hustle and bustle of daily life.

Our fundamental belief is that spa treatments must be affordable and enjoyed on a frequent basis and our prices reflect those principles.

In addition to their professional diplomas, all of our therapists are internally trained to ensure consistency of services with all guests.

Come in, relax, rejuvenate and revitalize.

Address: 154 Cumberland St, Toronto, ON M5R 1A8, Canada

Phone: (416) 924-0531

Website

moc.apsllihremmus@emoclew

State: Ontario

Zip Code: M5R 1A8

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Reviews

If I could give this place zero stars I would.

 DO NOT VISIT HERE. 

I booked a massage for my sister at the Summer Hill Spa in an unfortunate mistake. My sister was so traumatized by her experience with the un-licensed "masseuse" that she had to leave early in distress.

First let me start by saying that I've never had an unlicensed massage as you need specific forms for insurance. As I booked here by mistake I thought the massage would be with someone accredited to properly attend to the body. When my sister told her she had shoulder pain, and to please focus on that area, the "masseuse" focussed on her arms instead. 
When she asked her repeatedly to focus on her shoulders, She said, "yes I'll do that when you're on you're back." How she was planning to focus on the knots in her shoulders from that angle, I don't know. A registered masseuse would know better. 

Even more BIZARRE, when fitting the sheet over my sister and tucking it into her underwear, the "masseuse" pulled them halfway down her behind! Needing to be pulled up repeatedly only to be pulled down again exposing her unnecessarily and making her feel vulnerable! The "masseuse" then MOUNTED her to work on her lower back. Not one leg on the table for leverage... she mounted her. Forcing my sister to again ask her again to please focus on her shoulders. She eventually had to feign an illness and leave the appointment traumatized.

When I called back to complain, management, who's had the business for the last 5 years, offered me a free 30 min massage with the same woman. This made zero sense. If I get food poisoning from a restaurant, do I really want to go back for a free meal?? When I asked management about her poor reviews online, she said I was insulting her. 

NEVER never never never again.

 9 years ago (06-08-2016)

This place used to be amazing but now it is under new management. I have been trying to use a gift card for the past few weeks. I have tried contacting them via email and voicemail- No one respond.  When I finally got someone live on the phone and told them I have a gift card, she promptly hungup on me. I used to come to here at least 8 times a year, I will be taking my business elsewhere.

 9 years ago (18-03-2016)

My mother and I booked the 2 hour massage, facial and foot massage/pedi/collagen mask package.  It was amazing.  I have NEVER enjoyed a massage so much.  My mother has had several hot stone massages, and she said it was easily the best she'd had.  I can't wait to go back.

 10 years ago (02-01-2016)

Booked an appointment as a gift and when she arrived they said they were not able to see her - no warning and no phone call! I specifically told them it was important for her to have it at a certain time and they assured me that everything was OK when I booked the appointment. Staff is VERY UNPROFESSIONAL for not making any effort whatsoever to resolve this. I called several times to ask for an explanation, and a few times I also got hung up on. Will not be booking or recommending this place to anyone that wants good service. I would give this place 0 stars if i could.

 9 years ago (12-02-2016)

If I could give a 0 rating I would.

I bought a gift package for two for a birthday gift (for my brother and his girlfriend) and they are not willing to honour it or refund my money due to a change in management after January 2016.

When I called Summerhill, they informed me that the previous manager has stolen this money, along with all of the money from gift card sales, totaling in thousands of dollars of theft, and there is nothing they can do about this. I've informed them that if they do not the police about this matter, I will do it myself next week. This is absolutely ludicrous and I am now out almost $200.

 9 years ago (25-03-2016)

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