SunTrust Bank

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Address: 1107 N Hall Rd, Alcoa, TN 37701, USA

Phone: (865) 518-0926

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State: Tennessee

Zip Code: 37701

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Reviews

I receive a warm, personalized hello every time I come through the drive thru.  The ladies know where I work and ask me about it each time, they say hello to our children and they notice when I purchase a new car, or even when I have a new hairstyle.  Love the hometown atmosphere of this branch!

 8 years ago (22-07-2017)

Worst customer service ever!  1. I was on vacation and my card was turned off.  Long story short, all cards were shut down and replacement cards were sent out with the chip in place.  Not cool.  No money, on vacation and stranded over the weekend.  Probably smarter to shut cards down on a week day instead of a weekend SUNTRUST.  2. Buying a house- I needed my bank statements sent to my lender. Suntrust will make you jump through hoops if you want them to help you with this.  I told them I would even sign an authorization of release and send to them so it could be done since I work for a living between 8am and 6pm.  Punish the people who actually work.  Makes sense. 3. My fiance needed to DEPOSIT money into my account as he has done in the past.  Maybe 3 times over the course of 1 year.  Even though he didn't ask for info regarding my account and only needed to deposit money into my account, the csr told him he could not. MY bank would rather me go into the negative  and spend more time trying to figure out how they can get around doing their job than actually helping a customer and thanking us for our business.  When I asked to speak to the branch manager, she told me this was policy.  So he couldn't use my drivers license or my debit card he carried with him, he HAD to have my account number in order for them to take his money to deposit it.  Seriously!?! DO NOT WORK WITH THIS BANK.  I HAVE BEEN HERE SINCE I WAS 18 AND NOW 30.  CUSTOMER SERVICE IS ONLY GETTING WORSE.  NOT ONLY CAN YOU NOT GET AN AMERICAN WHEN YOU CALL, THEY WON'T TAKE YOUR MONEY SO YOU HAVE TO GO INTO THE NEGATIVE AND PAY NSF FEES.

 9 years ago (20-12-2016)

I've never had a bank refuse a payroll check from a big bank.  Easpecially when I have an ACCOUNT!!!  I usually drive out of my way to avoid this branch, all other SunTrust locations have never given me an issue.  This branch has a stuck up air to it, if you don't have thousands in your account, they don't tend to your needs.  I'm deeply saddened the branch in Kroger closed, they would have never let me walk out without my money after being a client for almost two years.

 9 years ago (18-08-2016)

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