facebooktwitterpinterest
mobil menu

SunTrust Bank

  1. Virginia
  2. Lorton Finance

Reviews, get directions and contact details for SunTrust Bank

Address: 9400 Richmond Hwy, Lorton, VA 22079, USA
Phone: (703) 337-9043
State: Virginia
Zip Code: 22079


Update Info
Similar places near
ATM 7ELEVEN, INC. ATM 7ELEVEN, INC. 211 meter This place is horrible they never have fresh pizza and give attitude when you ask the...
Gerald Omari CPA Gerald Omari CPA 755 meter
SA Professional Services SA Professional Services 861 meter
Bank of America Financial Center Bank of America Financial Center 1 miles I'm here right now. 6 stafers, 2 people in line. I've been waiting 20 minutes to make...
Wells Fargo Bank Wells Fargo Bank 1 miles Drive through atm is convenient. Tellers were friendly. No problems.
The 2 Do List The 2 Do List 1 miles
ATM 7ELEVEN, INC. ATM 7ELEVEN, INC. 1 miles
NOVA Tax Services, LLC NOVA Tax Services, LLC 1 miles
DNA Credit Restoration DNA Credit Restoration 1 miles
ATM 7ELEVEN, INC. ATM 7ELEVEN, INC. 1 miles
Syd Hasan Syd Hasan 1 miles
RAVIBCPA RAVIBCPA 1 miles
Abba Financial Services Abba Financial Services 2 miles
Liberty Tax Service Liberty Tax Service 2 miles
Cole Tax Services, Inc. Cole Tax Services, Inc. 2 miles
Doran's Professional Services LLC Doran's Professional Services LLC 2 miles
David Allen Capital David Allen Capital 2 miles
Capital One Bank Capital One Bank 3 miles Lots of Parking, You can deposit checks and Cash in the ATM and No lines.
Reviews
If I could have given this branch zero stars, I would have in a heartbeat. Of my 10+ years as a SunTrust client, dealing with this branch has been the absolute worst experience. Almost every employee at this branch is in desperate need of a very thorough retraining on the utmost basics of business etiquette and customer service. I asked my wife (who has her own checking account there, by the way) to obtain a formal letter of reference acknowledging that we had a joint account together. This was something I required for legal purposes. I work in real estate and have obtained formal documents like this countless times in order to verify income for my clients, so I know that this is something that banks do frequently. However, the personal banker that ended up "assisting" my wife rudely asks why she needed it (none of your business, lady) and demanded to see the marriage certificate... LOL - WHY? She has a valid ID and the PHYSICAL CARD to our SUNTRUST joint account. Not to mention, a copy of our marriage certificate was made when we opened the joint account. All that aside, my wife politely returned back home to get the certificate and went back to the same employee. In an effort to spite my wife, I suppose, the banker wrote up something that wouldn't have passed as a formal document in any corner of the world. It is actually comical how an older, professional adult is incapable of writing a basic formal letter. What kind of standards are we setting here, Suntrust? For one, it was riddled with grammatical mistakes and abbreviations. Spell check exists for a reason, people. It didn't even include A SIGNATURE (it's a formal document, once again), and it didn't even list the bank's physical location. So basically, it looked like a fake document that someone made on Microsoft Paint. When my wife brought me this atrocity, I was livid. You don't have to be the CEO of Northrop Grumman to know how to write a formal legal document. OBVIOUSLY you need to sign it. OBVIOUSLY you should use spellcheck. OBVIOUSLY you should have a personal signature already set up with your name, position, and office address. The fact that I had to walk them through this was unbelievable. They had a notary on-site, for God's sake, and they didn't even think to use her for the letter. Fortunately for this person, she wasn't there when I got to the bank that weekend. And I'll be the first to admit, I feel quite terrible for taking out my anger on another personal banker who was actually much more competent and sincere. I apologize for taking my anger out of her, but as you can imagine, I was pissed that I had to come in on Saturday just to clear this up. And don't even get me started on the tellers, one of them couldn't even spell the country that we live in on a cashier's check that I was sending to the a United STATES (yes, there's an "S" on the end, believe it or not) government office. Completely unacceptable. I had to pay for 4 cashier's checks because she messed up the first two. Alas, I ask myself, "why do I even put up with this mediocre company?" No idea. Do yourself a favor an open up an account with Navy Federal or Capital One instead.
9 years ago (04-10-2017)
Steve I think you drove past the bank, friendly staff.
9 years ago (13-05-2017)
Only an ATM at 7-11?
15 years ago (27-09-2011)
Comment on this business

SunTrust Bank map

to add SunTrust Bank map to your website;



Find nearby businesses, restaurants and hotels

Copyright 2025 | All rights reserved (v2)

Terms Of Service
Privacy Policy
Business Listing Service Agreement
0.0032 Loaded in seconds

We use cookies

We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content and targeted ads, to analyze our website traffic, and to understand where our visitors are coming from. Privacy Policy