SuperShuttle

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Address: 123 Camino De La Reina, San Diego, CA 92108, USA

Phone: (800) 974-8885

Website

State: California

Zip Code: 92108

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Reviews

Was included in hotel I booked. Would recommend to the hotel to use another company. Though app is deceiving convenient, once I "checked in", it took 15 min for the shuttle to pick me  up from terminal 1  after waiting for a pick up in terminal 2... then it proceeded BACK to terminal 1 to pick up a passenger. So, 45 min for a ride that some other ride service could have done oin less than 15 min. Would not recommend this company until it understands that their convenience, inconveniences the customer.

 8 years ago (03-10-2017)

I booked the schuttle on trip advisor, and when I got to the airport, I was not on their list, so we had to figure out what happen before I could get in the schuttle. Then I've waited for 15 minutes in the schuttle for the driver to try to enter my drive in their new computer system... Whatever the reason was, I should have called a cab, because when we finally left the terminal, we picked up 2 other people from the other terminal. Those 2 people were disapointed as well, so I had to wait AGAIN, about 10 minutes for the driver to figure out what was their issue. Driver was good, though, I think that the computer system thing is not his fault...

 8 years ago (09-10-2017)

I booked super shuttle for the ride from airport to hotel. Here everything was fine although it was in the middle of the night. 
Because of this good experience I also booked it for the ride from hotel back to airport. However, shuttle didn't show up in time, the car couldn't be located via the function on the homepage. Calling was not only expensive  (called from my German mobile) but also not successful. 
Thanks to the great uber system that I arrived  more or less in time at the airport. 
So if you don't want to get into trouble, don't use it if you want to go back to the airport.

 8 years ago (07-04-2017)

While I was booking my ride I have mentioned that I will be carrying 4 bags (2checked and 2 carry on) and the final price was $19. Now when I reach the pickup point, the driver says that only 3 bags are allowed and I have to pay for the 4th bag. I told him that when I have put 4bags while reserving the shuttle it dint say that to me.  Next I went and spoke to the representative near the supershuttle booth, this person also started saying something similar but when I showed him my reservation he tried to open his rate book and it clearly mentioned that 2 checked bags and 2 carry on bags are included, but the representative ignored to understand and said that it's the driver's wish to charge. And the driver is like I will allow you for this time. He reacted as if he is doing me a favour. Please know your terms and keep your drivers updated.

 8 years ago (31-07-2017)

Service was convenient, I know this is picky but they were twenty minutes early to pick me up. I got a text saying theyd be there in 9 minutes and I wasnt ready so I had to rush around and it made it hard to say all the goodbyes. Not a huge deal, just not super great either.

 8 years ago (17-08-2017)

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