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Reviews, get directions and contact details for Swiss Chalet Rotisserie & Grill

Swiss Chalet Rotisserie & Grill

Story

Since our doors first opened in 1954, Canadian families have been coming back to Swiss Chalet generation after generation. Our rotisserie ovens only accept fresh (never frozen), grain-fed, Canadian Grade A chickens, because quality is all we know. So what will it be? A Quarter Chicken with fries?

Address: 506 Hespeler Rd, Cambridge, ON N1R 6J7, Canada
Phone: (519) 740-7888
State: Ontario
Zip Code: N1R 6J7


Opening Hours

Monday: 11:00 AM – 10:00 PM
Tuesday: 11:00 AM – 10:00 PM
Wednesday: 11:00 AM – 10:00 PM
Thursday: 11:00 AM – 10:00 PM
Friday: 11:00 AM – 10:00 PM
Saturday: 11:00 AM – 10:00 PM
Sunday: 11:00 AM – 9:30 PM

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Reviews
Brutal customer service. Went here with a group of 12 during Oktoberfest and waited more than an hour before we saw any food despite the restaurant being half empty. At one point the waitress had to go back in the kitchen to make our salads. When our food was ready half the orders were wrong and the second waitress helping to serve the dishes was extremely rude about correcting them. One member of our group asked three times to speak to a manager and was promised they would send him right over. Clearly there was either no manager onsite or he wasn't interested because he never came over. The only offer to address any issues was extra Lindt chocolates and to fill out the survey to register our complaints. Not interested in returning to a restaurant that has no interest in providing good customer service
8 years ago (31-12-2017)
Good food. Pretty busy at the lunch hour. Food was hot and tasted great. Server was friendly. Moderately priced meals.
8 years ago (11-11-2017)
I found the service to be a bit slow and the food not up to the level i expect when i think of swiss chalet. I have had better visits but this wasnt one of them
8 years ago (04-01-2018)
Service is pretty bad here. Just waited almost 5 minutes to be greeted I'm takeout. Multiple employees not one could be bothered to even tell me they would be with me in a moment. When I was greeted the person was rude and unapologetic, I won't be back.
8 years ago (30-11-2017)
Good food, and the people are nice. All round, it is a basic dining experience, made better by the conversational staff. Im a little displaeased since they expanded into burgers and ribs, as they have been unable to focus on their quality with the amount of items they make now. (Their stuffing is sub par). However, these are a franchise problem, and have nothing to do with the staff here. You guys just keep up the good work.
8 years ago (09-11-2017)
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