Syracuse Cakes by Biscotti Cafe

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Address: 741 N Salina St, Syracuse, NY 13208, USA

Phone: (315) 478-9583

Website

State: New York

Zip Code: 13208

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Reviews

We have gone to Biscotti' for pastries and they are very good.  I have never had a good experience there. Whether I have gone in for pastries or ordered a cakes from them I  have yet had a good experience picking it up or being waited on.   I have never gotten out of there in less then a half hour.   There have always been people ahead of me, buying pasties, which  is fine.  But, when what it comes to my turn, these are the things that have happened. Clerk have gotten personal phone calls  and made we wait for over 15 minutes or more.   Then when I told her I was there to pick up a cake, which was past, the time for it to be picked up, it wasn't ready.  This has happened many times.
This last time really finished me.  There was a coupon out for customers to get a discount on a $25 purchase, which I had with me and no one knew how to ring it in.   I waited over 45 minutes till they could get a hold  of the proper person to figure out how to ring up the sale.  I still had a half hour ride to get to where I was going .  What is the  matter with people today. If you have something like that,  they should  inform their help how to use. I will not be going to Biscotti any more. There product is great but their service SUCKS.    That  means more to me than there product.

 8 years ago (17-07-2017)

For over 10 years we have been going to Biscotti, but recently we had a very bad experience, for my son's graduation we ordered a tiered cake w/ fondant frosting. As we had  a picture of cake from a previous celebration ,( not from Biscotti), we showed & emailed them the picture. As me and my son personally sat down down with one of their bakers and explained everything. 
She told us the has to be ordered a week ahead of time since its fondant and they have to make the letters and dry them , its very time consuming and we have to pay for each and every symbol or word separately. And we did. 
We had one of Friend pick up the cake just before the party. 
My husband and I were shocked to look at the cake..it was a very sloppy work. 
The top tier was already caving in the bottom tier. Graduation cap was ready to fall . 
We called them right away. In less than hour the top of the cake fell. Fondant started puffing out & changing colors. We called them again that there is no way we can serve this cake in the party. 
They send a girl to fix the cake.
When she came and saw the cake, she immediately said there is something wrong with the cake & whoever made it , didn't use enough support. She took that cake back with her & insisted that
if we send someone to Biscotti, they will give us some cake for the party, though at that point the party was half over and lots of people had already left. But we did take the offer and send one of our party guests to pick up the cake . 
As the owner/ manager wasn't available to talk at that time, we waited few days. 
Finally when they contacted us , we were blamed for not handling the cake right. They did not take any responsibility or even apologize for our inconvenience. They said we have to pay for the cake . As we took the matters to Attorney' office,. I will not recommend anyone ordering a custom made cake from them. They definitely don't know how to be professional and provide customer service.

      
      
      
 8 years ago (07-07-2017)

Deb took great care of us and helped us stay within our budget for our Wedding cake! Would highly recommend this bakery.

 8 years ago (28-09-2017)

Being addicted to sweets this is like heaven. I ordered three different treats and was not disappointed with any of them. During the time I was here there were no crowds and in fact for most of the time I was the only person here. This was a nice little treat for me. 

 8 years ago (15-06-2017)

Food, service, and value are tremendous here. So nice to visit a very personal, privately-owned diner instead of he chain places, and the quality difference is immediately apparent. You might have to wait a few minutes since Rise N Shine is so popular, but things move quickly and it is well worth it. Biggest cookies I've ever seen!

 8 years ago (11-01-2017)

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Syracuse Cakes by Biscotti Cafe

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