T-Mobile

Reviews, get directions and contact details for T-Mobile

Address: 906 S Roselle Rd, Schaumburg, IL 60193, USA

Phone: (224) 653-8490

Website

State: Illinois

City: Schaumburg

Zip Code: 60193

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

OVER PROMISE and UNDER DELIVER seems to be the story behind this retail location. I walked into the store at the beginning of December assuming it would be an easy switch with the current offers from T-Mobile. I was fully convinced to switch as long as the remaining balance left on my leased devices from ATT would be paid off. Luis the manager along with an employee convinced me that the nearly $600 total could not be given through T-mobile, so he would put $120 credit in my accounts monthly for 5 months as long as I contacted him at the beginning of every month. This seemed a little questionable to me since there was no guarantee Luis would be with T-Mobile for the next six months. Nevertheless, Luis stated he wasn’t going any where and had done this for several customers. When I received my first bill a week after I signed up I contacted Luis.  He claimed he could give the credit at the beginning of January since 30 days had not passed yet and to call then. I yielded and called January 2. Interestingly, at this time a new manager picked up the call and stated Luis had been fired. She claimed he had been running this scam to bring in several customers who had also been coming in/calling to complain along with me. The new manager proceeded to take down my complaint. She then stated I would get a call from the district manager to discuss the credits promised. I have not received a call and plan to cancel my services along with filing a corporate complaint. This will also be reported to BBB. Avoid this store as this seems to be the way dozens of customers have been drawn in.

 7 years ago (14-01-2018)

Jennifer helped us this weekend, she was helpful and kind to my wife and I.  We Recommend this location!

 7 years ago (29-01-2018)

Hi.  I've been a T-Mobile  subscriber for almost a year. I had the pleasure of being assisted by Ahmed at this particular location for a device trade-in and exchange. The efficiency and knowledge of this sales representative is unsurpassed. Courteous and extremely accomodating, understanding my concern and what it required to satisfy them. Indeed, I was! I wouldn't see the need to go to any other location or even change to a different wireless service provider amazing speed! I'm very elated with my selection and the service which was provided to me and I am happy that you're around! Kindest Regards.

 8 years ago (24-05-2017)

I give this place  five star the staff are awesome . Love coming to this location.
Mosies has a great costmer service

 7 years ago (08-09-2017)

I was excited a tmobile opened close to home. I have been there twice and both times were a disaster. First time there changed to the tmobile 1 plan and added 2 phones. They don't have the machine on site to transfer numbers from one phone to another so I still  had to go to a second store to have them transfer info. Our data didn't seem to be working right then next day so I spent an hour and a half on the phone to find out the store took the data off of three of our lines so they only worked on wifi. Then, a phone broke so I had to have a warranty phone sent to closest store. Took over 30 minutes to swap out phone came home to set up new iPhone to find out they never transferred SIM card over and I couldn't connect to Apple so that was another 40 minutes on the phone. It is an independent store not corporate, not sure if that is why service is so bad. I will never go there again and we have 6 phones and upgrade yearly. 

 8 years ago (18-07-2017)

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