T-Mobile

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Address: 2324 Troy Rd, Edwardsville, IL 62025, USA

Phone: (618) 692-6166

Website

State: Illinois

Zip Code: 62025

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Reviews

Don't like this location or the boring employees. The manager is a joke and won't help your cause. seems like anyone can become a manager these days with lack of leadership, integrity or professionalism. Just go out of your way and get better service at the wood river, collinsville locations.

 8 years ago (08-06-2017)

I agree with the review below about the manager, her attitude and lack of empathy. The manager at this location has a very rude disposition!!!! I had an issue with my account/phone and as a manager she didn’t do enough to try and rectify the situation. In addition to her rudeness she never made any notations on my account as to what was going on with my phone. So when I did have to call customer service the next day there was no indication of what happened!!! I was on the phone with customer svc in the store for about an hour being transferred around like crazy. All the manager kept saying was that there was nothing she could do for me. Really? Is that how a loyal customer gets treated?One thing’s for sure, the manager did make sure to lock the doors a few minutes before closing time (8 pm) so no last minute stragglers would stumble in. I’m wondering why she couldn’t put the same energy in for helping a distressed customer as opposed to worrying about customers sauntering in at 7:56. 
Another associate tried to help me to the best of his ability but he also didn’t make notes on my account. All they cared about was what time they were leaving and coming into work the next day. So rude and unprofessional all around!! I just don’t get how she became a manger when all I saw her doing was moping and dragging her feet around an empty store carrying a negative aura and scowl across her face. 
I will never come back to this location even if it were within two steps of my house. Avoid this location at all costs!! If you like looking at rude people, then by all means drop on in. As for me, I will drive out of my way from now on to the tmobile store in wood river because I was treated way better and the manager gave me options right on the spot! I left out of his store satisfied! I was ready to jump ship from tmobile and I still may make that transition in a couple of months.in this day and age there are too many options out there to put up with mediocre so called managers and their sour faces.  I should have known that location was horrible, they didn’t even have the manager’s name on any of the business cards they handed to me. Tmobile do better with the training of your associates!!!

 8 years ago (31-05-2017)

I walked in to buy a phone and the workers were on their personal phones, blasting rap music and didn't even greet me when I walked in, the manager was rude as well if I was to give them 2 starts it would be cuz a girl name diamond I believe was nice but overall I will never step a foot inside this store and willing to go out of my way to not come here anymore.

 8 years ago (26-05-2017)

Every time we enter the store we are greeted cheerfully and professionally.  Black Friday was no exception.  With an unfamiliar face to assist us, and get the answers we sought, it was yet again a pleasant experience. We are always happy with the service and knowledge shared by the staff at this location.  The only team member we can remember the name of is Tyler, who also appears to remember us (even if he doesn't it's great to feel like he does). There was a young lady, perhaps a manager, who worked at this location who was also always exceptional too.. I believe she was with child this summer.. anyway, she is also always professional and uber friendly!  Well done T- Mobile for keeping such excellent people as the face of your company. 

 10 years ago (28-11-2015)

Very very kind staff, I didn't feel pressured and they were very helpful with any and all questions

 9 years ago (15-11-2016)

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