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T-Mobile

  1. Illinois
  2. Western Springs Electronics Store

Reviews, get directions and contact details for T-Mobile

T-Mobile

About

T-Mobile provides America with the fastest 4G LTE Network. T-Mobile also prides itself on offering the cheapest plans, that fit all customer's needs.

Story

Our store in Countryside located at 6684 Joliet Road prides itself on our customer service reviews. We are currently rated 4.5 out of 5 stars on Google.

Come in today and get the latest smartphone for $0 down (with qualifying credit)!

Not a T-Mobile customer? Make the switch! Trade in your current phones, port in your numbers, get a phone for $0 down, and WE'LL PAY YOUR FAMILY'S EARLY TERMINATION FEES!

Address: 6684 Joliet Rd, Countryside, IL 60525, USA
Phone: (708) 246-1200
State: Illinois
Zip Code: 60525


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Reviews
Iyhab,the sales,manager was wonderful,great attitude,excellent service, would recommend anyone to buy a new phone here,he set my new Samsung Edge up quickly and efficiently. So glad I went to this Thursday Mobile. Keep up the good work.
8 years ago (06-02-2017)
I realize the wait time may be long while another customer ahead is being taken care of. But I think overall, in today's world, too many of us are impatient and unreasonable. Service is a two way street. If we treat the customer service reps and wait staff that wait on us well then they might be more inclined to treat the next person well (paying it forward). If the wait was too long at the time of day you tried the store try back another time (maybe early in the morning right when the store opens). It is not the store's fault that there are "other customers" shopping also. You and I are not the only people in the world. Anyway that's my take on customer service...and with that attitude in mind I think I've gotten better service at most places than going there acting like the world revolves around me. Companies spend so much money on training sales reps on good customer service...but what society really needs is a mandatory course on "manners" or "being a decent human being/good customer". Now about this store. I did not feel pressured to buy something I did not want and I was told about options that I didn't even ask about. And yes it did take a while for the rep to help me choose what I wanted (sorry about that if you had to wait) but the rep did a great job making sure I got what I paid for. Overall the reps at this store a very good.
12 years ago (06-06-2013)
I had the digitizer replace on S4 a few months ago and they did it for 200.00 which I thought was very reasonable considering I had done some prior research and found that It would cost me 200.00 to get the replacement part. I'm sure they get some sort of discount when they buy one. They did the job and the phone worked great - only weird thing was the they would only except cash for the repair. I went in today to have the same repair done and they wanted 230.00 for the same repair, and when I told the guy I just had it done for 200.00 recently he told me the cost of parts went up, I came home and found that the cost of the part in fact had gone down. I would pass on this place, it seems there is some kind of price gouging going on depending on who you deal with. This along with the cash only thing gives me an uneasy feeling, I decided to look elsewhere for a more professional experience. I just don't feel like they are trustworthy.
11 years ago (31-08-2014)
Mike is the absolute best salesperson on the planet EARTH. Shout out to the best TMobile sales associate. He's was very informative and for the most part Honest not to mention his Charming personality!!! Great guy... Countryside Store
11 years ago (15-12-2013)
Brought my family in to take advantage of the latest Uncarrier phase: having our ETF's paid off so we can switch. I went in a day earlier to talk with Moody and get everything worked out. He answered every question or knew where to go to get the answer. Moody, Mike, and Remy went above and beyond to make the switch as easy as possible. They're a great team! Very personable, patient, and kept a great attitude even while the store was packed. I will happily send more people to this store!
11 years ago (03-06-2014)
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