T-Mobile

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Address: 538 Orange St, Redlands, CA 92374, USA

Phone: (909) 307-3717

Website

State: California

Zip Code: 92374

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Reviews

Very friendly staff, Cristan helped me with my concerns and found the best phone and deal that fit my needs. Thank you for being so patient with me.

 8 years ago (21-08-2017)

I know that this is more of a problem by T Mobile as a whole but the consequence needs to end somewhere. I purchased the new galaxy S8 on preorder on April 11 th in the T-Mobile store. On April 21st I still had not received the phone. I called T-Mobile and was told that my order was cancelled.  When I asked why, they reported an error in an email confirmation occurred. The representative recommended that I just go to a store and pick one up. When I asked about the preorder package deal I was told that no because I was getting the phone after release I couldn't get that offer. She said maybe the store manager could work something out.  

So going to this T-Mobile store with the issue (it being the same store I did the preorder) they tried to call Samsung to request the deal be honored since I did purchase the preorder but after being on hold with me standing around watching them work and eventually close the store no answer was given. I was told they would try again but couldn't promise anything. 

This is so infuriating and poorly handled I decided to at least write a review. If this does not get resolved I will switch to Verizon sprint or even AT&T. I have to recommend against using T-Mobile for more than just this but this one takes the cake.

 8 years ago (22-04-2017)

Terrible  ... I waited almost an hour just to pay a bill

 8 years ago (23-06-2017)

This store is so cool! They are located in the historic Deming Building in Downtown Redlands. It says right outside that it was built in 1914! The staff is very friendly and very knowledgeable! Inside the store is clean and well organized. I was greeted warmly when I came inside and I was helped in a timely manner. The employee who helped me answered all my questions and was even able to transfer all of my information from my old phone to my new one! I would definitely recommend this T-Mobile to my family and friends.

 11 years ago (09-02-2015)

This store always busy, sometimes I get greeted some time we don't. I've noticed that their are alot more people in the back "talking". I asked them for help-they said "if I didn't buy it from there store, we can't help you." I really don't go there unless it's my last resort. 

 9 years ago (03-04-2016)

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