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Verizon Authorized Retailer - A Wireless

  1. Downtown Redlands
  2. Redlands Electronics Store

Reviews, get directions and contact details for Verizon Authorized Retailer - A Wireless

About

Victra is the largest Verizon Authorized Retailer, formerly A Wireless.

Story

Victra, formerly A Wireless was founded as a partnership by Richard and David Balot in 1996 in Wilson, NC. We’ve grown to become the largest Verizon Authorized Retailer.

Address: 625 Orange St, Redlands, CA 92374, USA
Phone: (909) 793-3310
moc.artciv@ofni
State: California
Zip Code: 92374


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Reviews
If I could give a negative rating I would, worst Customer service I have ever experienced with any company. They were nice and helpful while purchasing the product and services, but try and return or cancel services and they do everything they can to keep from dealing with the customer. excuses like managers not in or manager is in a meeting, can you come back and then he still isn't in. I finally had to call my credit card company to dispute the charges, still waiting for a 200.00 refund. update 7\18\2016 and they did finally take the devices off my account, but no refunds for the merchandise or devices, very disappointing.... 7/22/2016 - Jason contacted me and a refund was issued, didn't like the issues between him and his employees, but Jason did finally resolve some of the issues. 9/20/2016 - I give them a -5 stars, its been 2 months and they are still billing me for items I turned in in beginning of July, The absolute worst company I have ever done business with. I am going to pay the bill, because money isn't the issue. I will never do business with this company ever again. 6/9/2017 -6/9/2017 - I had to call a collection agency for past due notice of $200.00 for cancelling a jet pack I received from Verizon but never used. I turned it in the device without ever using it, but they insisted that I still needed to pay a cancellation fee of $200.00. Not once did Verizon or A Wireless ever bothered to contact me letting me know of this bill. Not until it hit my credit report did I even know I had a bill, so I called the collection agency and paid it. I asked for a copy of the bill and they said they didn’t have a copy of it. I am so appalled and disappointed in the manner in which A Wireless does business. I just want everyone to know the kind of business this is, you can form your own opinion, I am just providing the facts so at least you know what you can expect if you choose to do business with them. I plan on letting my cousin, The Retail Sales Director at Verizon Wireless, just what type of business is being conducted at A Wireless. Looking forward to my family reunion in August 2017..
9 years ago (31-07-2017)
Veronica and Marco helped me today...they were fantastic!! Very informative and positive!! I had 1,000 questions and they answered every one of them!! They need raises!! They SAVED me money too!! Thanks guys!! I was hesitant about a promotion but they were so informative and convincing that I couldn't say no. Great job!! I'm sure I'll be back for more due to your great customer service.
9 years ago (15-07-2017)
Wow! This was an awesome experience. I worked with Mitch who seemed highly knowledgeable and friendly. The rest of the staff was also great. Came here to avoid a line at the other location and this will for sure be my home store now!
9 years ago (26-07-2017)
Honestly, they're so amazing! I love going there. Way better than the one In citrus plaza off Lugonia! Everyone is so nice and friendly and they are never rushing. They always take their time to explain things to me and make follow up appointments. I love this this Verizon store!
9 years ago (21-05-2017)
Huge mistake going to this store. I've never had such a headache from services before. Sold on things I didn't need. Was given the wrong phone and had to go back for exchange. Now at another Verizon​ store because the phone can't be activated.
9 years ago (20-07-2017)
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