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T-Mobile

  1. MO
  2. Blue Springs Electronics Store
  3. Blue Springs Store

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T-Mobile
Address: 805 NW State Hwy 7, Blue Springs, MO 64014, USA
Phone: (816) 988-8800
State: MO
Zip Code: 64014


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Reviews
Your company has a major issue with communication between the tech department and stores. I got a new phone 45 days ago and it would not turn on I spoke by phone with your tech dept and they could not help get it working They said they would send a warranty replacement and I opted to pay $20.00 to have it shipped Second day delivery When I got to the store the first thing the employ said was he could not accept the old phone because it would not turn on. Which is why I was returning it. The store manager also said he could not accept the phone. I had to call call customer service on my phone and put them on the line with the store manager so they could tell him where to find the notices on my account that approved the warranty. They then charged me $20.00 for the shipping and $20.00 for the exchange. I was told the only charge would be the $20.00 shipping by your tech department. Your tech dept failed to tell me about the warranty charge and did not put the notifications on my account where the store could access them So I had a new phone for 45 days and ended up in your store for an hour doing their job and ended up with a refurbished phone Rating Phone tech service: poor Store: employees rude, not helpful at all, would not even offer to check with tech services to confirm what I was telling them. I have had 4 phones for 5 years and this is not the first time I have had issues with tech service and the store not knowing what each other is doing. I think it's time to start looking for another service provider. I would rather have put no stars but that did not seem to be an option.
9 years ago (15-11-2017)
Always helpful and the best plans and service. I've tried the other big brands AT&T, Verizon, & Sprint. While none are perfect, this had been the best experience to me by far.
9 years ago (22-09-2017)
Staff were for very helpful. The manager was there when I went with my husband to get my phone and he was awesome really took care of us even though there was someone else helping us at first. The second time I went because I was having trouble with my phone's volume. Apparently I'm just deaf or this phone doesn't work that well... the team tested out my phone and worked with me. They were very patient and understanding we joked around a lot even though I went in slightly annoyed I left satisfied. The only reason I didn't give four stars is because both times I was there there was someone else coming in with huge complaints and they were raging upset. I feel like they could have handled their other customer both times way better. I understand it's a hard thing to do but it just was very apparent the person taking care of them didn't want to deal with them.
9 years ago (21-04-2017)
The sales staff is always very helpful. Top notch!
9 years ago (02-10-2017)
They are thoroughly helping each customer and are so good they almost up-sold me into oblivion and I would've been happy about it until the bill came along later 😂 •The wait is usually 15 to 25 mins. •They will take your name and need and write it on a list so you won't have to stand in line. •This is one of the poshier T-Mobile stands. Don't let the neighboring area fool you.
9 years ago (25-06-2017)
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