TD Bank

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Address: 1800 N Pine Island Rd, Plantation, FL 33322, USA

Phone: (954) 475-0381

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State: Florida

Zip Code: 33322

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Reviews

Absolutely horrible! This bank is so understaffed its ridiculous! Only one person ever working the drive through and one customer service bank rep working inside. 
Why in the world during the busiest day Friday and the busiest time 5pm would you have only one person working inside to service customers for new accounts and existing accounts.
This is nothing new at this location. Ridiculous!

 8 years ago (08-12-2017)

I have to give this location 5 stars. I have encountered the most genuine, caring, and professional service I have ever experienced in a financial institution.  Lynn at the front was thoughtful, polite and prompt-she remembered me on my second visit. This first time interaction led me to meet Arlene the assistant manager to open an account. Arlene was as professional as they come- truly remarkable and helpful. Today I met the branch manager, Carroll Watson. Wow! She came over and introduced herself and welcomed me. I am in the customer service business/ hospitality industry and I can truly say that EVERYONE in this location is marvelous. Mrs. Watson was so professional and just as genuine as they come. I was treated like family on my first and second visit. 
I have never been treated so well in any bank. Kudos to TD Bank and your team of professionals here at 1800 Pine Island. 

I hope that everyone will witness and feel what I have. I don't write many reviews- maybe once on AMAZON. I am without words on how I was treated so well. 

I am perplexed and astonished by the poor reviews below. Maybe it takes a kind person to see kindness or you had a "one off" kinda day- we all get them. If you have a poor experience, share it with them. As a business operator, personal feedback is the best thing i can receive to fix any operational issues. 

I strongly suggest anyone & everyone that doesn't Bank at TD should check them out!

They are truly the "most convenient bank"; not to mention the professionalism  that will make them your "go to" financial destination for life!

Thank you Carroll, Arlene, Lynn, and your team for your pleasant and wonderful customer service. You make me feel like family. 

God bless,

KF

 8 years ago (30-06-2017)

The drive up service in this branch IS THE WORST and they don't give a s... you spend more than 20 mins for any kind of transaction . Simple and clear.

 8 years ago (15-08-2017)

Very bad service!
Waiting for 40 minutes, the bank staff ran counter to receive other people!

 8 years ago (01-09-2017)

Horrible customer service, extremely dismissive. Wasted a lot of unnessary time!! I was there to open an account and the banker seemed like a former cop. Or maybe he was racist. I will never go back there even if someone paid me.

 8 years ago (03-05-2017)

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