Teriyaki & Wok

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Address: 1210 Canyon Rd, Ellensburg, WA 98926, USA

Phone: (509) 933-7030

State: Washington

Zip Code: 98926

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Reviews

Food was excellent with big portions. Wasn't the cleanest venue so that lost one star. Would definitely recommend. We found via Google maps while traveling through the area and thankful for reviews. FYI this is an order at the counter with food delivered to your table, or take-out. Pepsi products at the dispenser or other bottled soft drinks.

 9 years ago (17-06-2017)

Worst service ever. I've never written a bad restaurant review but this experience was so bad I have to say something. I've been a happy customer at Teriyaki  Wok for 10 years but unfortunately after the owner, Tom, died about 3 years ago, the service has gotten steadily worse.  Also the price has climbed while the quality and quantity of the food itself is not as predictable as it used to be, also not as clean as I remember it being before. 

I went in today before 1 pm to order three entrees for take out and ended up waiting about 40 minutes while everyone else who came in after me was either served or left with their take out. The young girl who took my order seemed to be sleepwalking, wrote my order down wrong, and while I was waiting politely, played on her cell phone, took phone orders, served the seated patrons, talked with the other staff, and helped everyone else while I was ignored.  When I asked about my order she said it was written down wrong as inside seating and would finally be boxed for me.  After waiting about another 10 minutes another staff person said a new order was being made for me.  When the food was FINALLY ready with not so much as an apology, she was packing it for take out without the salad which I had to remind her of. Then when I got home and we finally got to eat, the chicken meat was tough and stringy. The only saving grace was the quantity was generous like it used to be, and except for being overly burnt, tasted pretty good.  

Unfortunately this is  not the first time the wait staff messed up my order and I  had to wait 40  to 45 minutes for my take out, but the other time was a few months back and I let it  go.  Also  occasionally the quantity has been rather slim.  This whole experience today was a disaster and my husband has asked me not to go back there. Sadly, I probably will not return, but after 10 years will be going elsewhere.  There are some other Asian type restaurants in Ellensburg, and one good option is the Sugar Thai.  Prices are better (Teriyaki  Wok has gotten  quite a bit more expensive in the past couple of years with no corresponding improvement in quality, value or service), the staff is always friendly, and the food is always predictably good.  And I've  never had a problem with take out or had to wait 40 minutes to get it while other customers got to leapfrog ahead of me.  Sorry, Teriyaki Wok, I'm sad to part ways, but this experience was awful, life is too short to put up with this stuff, and there are other restaurants that do a better job of deserving  the  business.

 9 years ago (18-06-2017)

Best teriyaki I ever had I love it there the cooks are awesome and the food is great with huge portions but what completes this awesome visit is the hosts I personally think that Katie is the most polite and friendly person ever so she makes the visit to teriyaki wok completely awesome definitely would advise everyone to spot by and try it the foods great

 9 years ago (19-05-2017)

I have eaten here many times. Majority of the times it's good food for the price. Easy in and out parking lot. Plenty of places to sit. Good selection of meals and drinks. It's way better than the Subway or McDonald's across the street. I suggest you triple check your order with the cashier as they tend to mix it up on occasion. I blame the darn stereo system they have blasting in there. ;)

 10 years ago (22-12-2016)

As far as Washington State teriyaki places go, this is aggressively average. Your teriyaki expectations (sweetish sauce, sushi-ish rice, typical iceberg lettuce salad) will be fulfilled, but home will not be receiving a letter regarding same, if you get my drift. 

 9 years ago (06-06-2017)

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