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That Special Touch

  1. Mississippi
  2. Mississippi Bakery

Reviews, get directions and contact details for That Special Touch

About

Richard Bailey - owner/decorator

Story

For 28 years That Special Touch has been providing Central Mississippi with the most delicious, beautiful, and unique cakes in central Mississippi. Our cakes are made fresh and known to be incredibly moist. The traditional White Cake and the Italian Cream Cake are our most popular but there are many other flavors available.

Each of our wedding and groom's cakes are personally decorated by the owner Richard Bailey, who pays special attention to your specific requests.

Call us today to order your cake or to set an appointment to select your wedding and groom's cake and don't forget to ask about samples.

It will be the most delicious decision you will ever make!

Address: 2769 Old Brandon Rd, Pearl, MS 39208, USA
Phone: (601) 932-5223
State: Mississippi
City: Pearl
Zip Code: 39208


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info
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Reviews
This establishment had a loyal customer in me. Once I purchased my first cake here, I was immediately sold on their product. Unfortunately, the customer service doesn't match the quality of the cake. I ordered a birthday cake for my daughter's 5th birthday party (1\27\18), a 10 inch yellow round cake with CREAM CHEESE icing. As excited as I was to serve this cake, I was soon disappointed because the icing they put on the cake was BUTTERCREAM. I emailed the company that night to make them aware and followed the email with a call Monday (today). When I contacted the company to discuss their mistake. I quickly was accused of "getting over" and asked to bring a sample of what was left of the cake to be examined. I told the lady that I had no problem doing that, I just live 30 plus miles away and work the same hours of their operating weekday hours. After getting off the phone with Angela (I believe that's her name), I quickly realized, that I'm a paying customer. That I requested a product and did not receive what I ordered and paid for. Instead of discussing a solution, I was treated as if I were being dishonest. I never asked for a refund or a discount. My initial email was informing them of the mistake. Instead of a professional conversation, I was told that they don't make mistakes because they write the order down. Last I checked they are human and capable of making mistakes like the next man, but according to Angela, their sheet of paper makes them perfect. Needless to say, I will no longer patronize this bakery and will encouraging my friends, colleagues, church members, and others to do the same. This experience is enough to let me know that I can't enjoy another one of their cakes. I hate that other people have tried to "get over" on the employees at That Special Touch in the past, but that is no reason to treat every customer that has a complaint as if their complaint is not valid or as though they are fabricating.
7 years ago (29-01-2018)
Best cakes anywhere! I have used these guys for every adult birthday for years, my kids 1st birthdays, and a friends wedding. I cannot emphasize enough that all flavors are fabulous and each cake beautiful! Reasonable prices! Fast turn around. Best bakery in Jackson metro!!!
8 years ago (03-11-2017)
Bought a Baileys Irish Cream cake for my dads birthday. When we all tasted the cake it did not taste like the Baileys Irish Cream cake we had ordered in the past from them but the bakery was closed for the night. I called first thing saturday morning when they opened and explained the unsatisfactory taste of the cake we received. The very nice manager remade the cake the same day and replaced it with a cake that was moist and delicious. Very satisfied returning customer will be ordering again!!!
8 years ago (26-06-2017)
I hired this bakery to make my wedding cake. I had several appointments to ensure that my cake was all that I wanted. However, I experienced every bride's worse nightmare. My wedding cake was NOT what I ordered and discussed with Angela. When I called I was accussed of being rude and hostile which I was neither. She stated and I quote, " I heard you guys in there and just dropped off the cake and left. She even offered to give me $100." Most business people would at least say something to the bride or someone there to let them know that the cake arrived. She basically left the cake, in my opinion, and didn't say thing because she knew it was not what we agreed to. She even offered to come back and fix the cake immediately. But, she sent someone a hour before my wedding started. The taste was great. But, the customer service was horrible! I would recommend this bakery to no one. For the cost of the cake, the service that was recieved and offered was inadequate.
8 years ago (02-08-2017)
Great customer service and cakes taste fabulous!!
7 years ago (08-02-2018)
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