The Brick

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Address: 1040 Wharncliffe Rd S, London, ON N6L 1H2, Canada

Phone: (519) 649-6464

Website

State: Ontario

City: London

Zip Code: N6L 1H2

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews

We got a great deal on the furniture we were looking for. The sales rep was knowledgeable and friendly (Kendra-lee). Great experience all around.

 7 years ago (20-02-2018)

They have sometimes good discounts, but certainly I will try to buy in anyplace else before choosing this one again. They have awful services. 
I bought a bed in there and unfortunately, they sold us boxes (it is two, because it is a king bed) for put under the mattress so high that I couldn’t go to the bed without jump. In other store, Leon’s, I showed for a salesman my bed and he didn’t recommend for us any box, he said that what was best in my case is to buy a plywood for put under the mattress. 
Unfortunately, the brick didn’t agree to pick up back these boxes in my home, that for me in the first place it shouldn’t have been sold for us, or certainly they really should have advertised us about the height issue (the boxes idea was from the salesman that told my husband that it would be great for us - the opposite of what it really was)

In the end, the best option that the salesman gave to us was change these boxes for another one half of the size (that I believe is cheaper than the other one, but instead to give us credit they kept for the same price). I received these new boxes today, and they aren’t solving my problem, I really wish that I hadn’t never bought these boxes. 
But, how they didn’t agree to pick up back these boxes, I certainly would have spent more money if I had rented a car like a pick-up car to put all these boxes in, and then take back to the store.
It is necessary to say other thing, they sometimes can give you wrong information’s, because the salesman told me when I went to the store that I couldn’t bring back the boxes that they couldn’t accept these return at all, but when I showed him the information that has in the website (we can return products within in 3 days of delivery), he changed his speech.
Other thing, for alert you: the customer service after you buy is awful awful, a piece of wood of my bed was delivered small (wrong) and they told me to improvise instead to exchange and give me the correct piece. They told me to create a new hole in this piece and in my bed (by myself) for putting the screw that is left for solving this problem (do you believe in that? In the instructions for set up the bed don’t say that I need a drilling machine)

They told me they were going to call the next day that I went in the store with these questions, but they didn’t. I had to come back again and I only get this exchange that I said above. I keep waiting for somebody call me and solving my other problem (the wrong small piece of wood that was delivery it).

For all this, you can see that we didn’t receive a correct and good service, instead we received a dishonest and inappropriate service.

 7 years ago (12-10-2017)

I would never buy in this store again. The costumer service is a nightmare. They sale stuff that they don't have in stock. we have to wait for more than a month to get a sofa. We had to ask for a refund since this sofa did not fit the entrance of our house. when we went to the store for the refund, the lady of the costumer service was awful, rude, and disrespectul. it is a very bad costumer service.

 7 years ago (08-01-2018)

Alex you made my day! Good work, keep on smiling and doing what you do!  Don’t share you commissions!!

 7 years ago (24-02-2018)

Low quality furniture, and the staff work there have no manner to customers unless you spending money. The worst furniture store I will never suggest other people to go ! They don't build my furniture properly and not even helping us to fix it.

 7 years ago (06-03-2018)

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Reviews, get directions and contact details for The Brick

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