The Brick

Reviews, get directions and contact details for The Brick

Address: 17940 Yonge St, Newmarket, ON L3Y 8S4, Canada

Phone: (905) 830-5888

Website

State: Ontario

City: Newmarket

Zip Code: L3Y 8S4

Opening Hours

Monday: 9:30 AM – 9:30 PM
Tuesday: 9:30 AM – 9:30 PM
Wednesday: 9:30 AM – 9:30 PM
Thursday: 9:30 AM – 9:30 PM
Friday: 9:30 AM – 9:30 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews

The worst customer service I have ever experienced and I have traveled the world. They ordered us the wrong colour couch, and didn't bother letting us know it wouldn't arrive for a week after the date scheduled. When we called the store to ask where our couch was, we are told that it might arrive next week and that it wasn't ready yet! Did they call us to let us know? No! When we asked to speak to the manager, they refused to put one the phone and passed us off to what would be a train of 5 different sales reps. Not one sorry was given, were told we didn't know our colours because the black sofa we ordered and saw in person was ordered in brown and maybe would arrive a week after the scheduled delivery date. Not one would give a reason why the couch would be late or why no one called to tell us. Not one would hand the phone to a manager, and not one would do anything to resolve the issue One laughed when he was told that now we have nothing to sit on in our living room as we got rid of the old couch in preparation for today's delivery. They just kept asking us to cancel our order. So if you want to be laughed at, lied to, passed off and completely disrespected then this is the place for you. They were nice as pie when they took our money though OF COURSE!! So my mother and husband were forced to actually go to the store to get some answers. The sales people were rude, didn't seem to care at all and one actually who was supposed to be helping my mother and husband RAN AND HID like a 5 year old girl. My mother who if fighting cancer had to go find him from where he was hiding and she said "You are supposed to be helping us!" Imagine a grown man HIDING like a baby from a woman fighting cancer!!! This brought my mother to TEARS in the middle of the store and she said " I CANT TAKE THIS I AM FIGHTING CANCER!!!!" A female sales rep BACKED UP!! One with a beard said "sorry" after that. Nothing was resolved, we're now told it will arrive Wednesday. I will never step foot in this place ever again. SHAME ON ALL OF YOU!! SHAME ON ALL OF YOUR STAFF! I hope the image of my mother in tears in the store with no hair haunts you for life. How DARE you do this to your customers.

 8 years ago (06-01-2018)

Worst Customer Service...Find another Store. Just tried to return something that I bought 9 days ago at the Newmarket location and was denied. Spoke to the Operations Manager who is supposed to be leading the customer service team, she has no compassion on understanding. She needs be in a different role. I had to drag the information out from her and kept on making me feel like she was doing me a favor. Will never shop at any Brick Store. If you are in Newmarket try Bouclair or Chesterfield. Great customer service!

 8 years ago (23-01-2018)

I had a very good experience with a sale gentleman, Wes, who is very professional in his job and I give these 2 stars just because of him! But after sale customer service is awful and their staff are unfriendly. I spent more than 10k here to buy almost all my furniture, and after receiving them I found a coffee table with manufacturer defect  in my stuff. I took the table back to the store and their customer service asked me to keep it at home until they call me the day after that. They never call me that day and so I called them 3 times within 6 hours, every time I was asked for my information and after few minutes being hold on the line was told same thing: "sorry, we'll fix an exchange time and call you back in few minutes". They never called me even after 2 hours though! Finally I went to the store another time and after asking to see the store manager they eventually set an exchange time for 7 days later and asked me to keep the defective table in my home till then. I simply never shop here again!

 8 years ago (11-01-2018)

I called to get help from warranty department in Newmarket and the supervisor Simone was so rude to me. I bought this t.v. 1yr and 1 day ago and just because I didn't purchase the extended warranty I was insulted by her about not doing so. On top of it she told me if I needed to complain i can do so on the company website and she hung up on me. Worse experience ever. There was no problem taking my $5000 cash for all the purchases I made that day and now when I need some help. Instead of helping me she yells and insulted me. Wow. Thanks the brick for leaving me with a bad taste. Wont be shopping again next time i go to Leons or another place.

 8 years ago (22-01-2018)

Furniture warranty from Brick is waste of time and money 
I am so disappointed 
I send them several emails and I called them several  times, regarding my sectional sofa,they don't care and they keep you waiting and waiting, their system is always down, and you never receive the right answer from them.
  I remember the salesperson told me if anything goes wrong the Warranty will cover it, now they WONT fix it, they said the part is no longer available and they offered me $150 !!!!!!!
I paid $180 just for warranty few years ago!!!!!!

      
      
      
 7 years ago (05-03-2018)

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