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The Del Monte Lodge Renaissance Rochester Hotel & Spa

  1. New York
  2. Perinton Lodging
  3. Pittsford Lodging

Reviews, get directions and contact details for The Del Monte Lodge Renaissance Rochester Hotel & Spa

About

The Renaissance Del Monte Lodge Hotel and Spa offers our guests the unique charm of an upscale boutique with the benefits of a full-service hotel.

Story

Discover the unique charm of The Renaissance Del Monte Lodge Hotel & Spa nestled in the quaint suburb of Pittsford, New York. Distinct among other hotels in Rochester, we embody the soul of a boutique hotel with luxury accommodations and award-winning customer service. We feature well-appointed guest rooms complete with clouds of pillows, rich linens, luxurious bathrobes and leather recliners. We urge guests to experience the Erie Grill, our chic on-site restaurant for a meticulously crafted cocktail at the bar or a meal from the uniquely imagined menu. Bathe your senses in the tranquil surroundings of the Spa at The Del Monte offering signature spa treatments, a full-service salon and exclusive product lines. The Renaissance Del Monte Lodge is the premier destination for corporate meetings, social events and intimate weddings offering 1,930 square feet of flexible event space. With a AAA Four-Diamond rating and a prime location overlooking the Historic Erie Canal, this luxury hotel proves to be a true gem.

Address: 41 N Main St, Pittsford, NY 14534, USA
Phone: (585) 381-9900
State: New York
Zip Code: 14534


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Reviews
A friend and I had dinner at the Erie Grill. The food and service were both fantastic. It is relatively small, so there isn't much on the way of privacy, but the atmosphere was still great and the food was really work it.
8 years ago (16-09-2017)
I stayed at the hotel for several days. In that time I ate in at the restaurant, went to the spa, went to the bar, and ordered room service. Everything was very good. The staff was excellent all around with one exception which soured the experience. The evening I ordered room service it was brought up to the room by a very friendly server. I looked over the bill and found that a large service charge of, if I remember correctly, 18% had been added to the bill. Since that is a common amount to tip I asked the server if she received that money. She made it very clear that the charge was collected by the hotel and she didn't see a penny of it. So, I added a tip. This made the service charge plus tip nearly 40% on the already inflated room service menu prices for a full meal including a glass of wine. Needless to say it was the only room service meal I ordered, I walked to a pizza place to get a take out slice the following evening. When I was leaving I found the paperwork from the room service and noticed that the fee that I was told by the less than honest server was not for her was actually collected by the hotel so they can pay those involved in room service a higher wage. So, the server wasn't being paid a wage that relied on tips yet she made it seem like a tip was required. I would have still tipped, just a smaller amount. I feel like I was duped into paying someone a tip equal to a sit down meal on top of their regular pay for what amounted to no more than 10-15 minutes of work. No wonder she told me room service nights are her favorite part of her job! In the scheme of things it's not a big deal and not something to dwell on but keep in mind if you stay at the del monte and order room service a tip is not required no matter what sort of guilt trip the server throws your way.
8 years ago (10-09-2017)
Only stayed one night but the rooms are beautiful, have nice amenities, and it's great being right next to the gorgeous canal trail. Next time I will definitely try the restaurant.
8 years ago (26-09-2017)
Del Monte Lodge not only had a great staff and room, but is in a great location. If the hotel food isn't something you're looking for despite a great variety of options that I personally found to be all that I wanted and more, there is plenty of other places around plus a variety of different local businesses offering fun services in the area.
8 years ago (15-09-2017)
Spa was wonderful! Fantastic staff, so accommodating. Edit: looked back at my receipt and saw they did not give me the discount promised for the late appointment start and the fact they had to also end it early. Bummer.
8 years ago (25-07-2017)
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