The Face & the Body

Reviews, get directions and contact details for The Face & the Body

Address: 2515 S Brentwood Blvd, Brentwood, MO 63144, USA

Phone: (314) 725-8975

Website

State: Missouri

City: Brentwood

Zip Code: 63144

Opening Hours

Monday: 8:00 AM – 9:00 PM
Tuesday: 8:00 AM – 9:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 9:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

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Reviews

Ah yes... The Face and the body. Never disappoints.  Larisa is the best estitician out there She's personable, thorough and knows her stuff. Lovely.

 8 years ago (02-12-2017)

I've tried many of the services at Face and Body Spa and have been very pleased with all of them. The facilities are also lovely, soothing and friendly. I rate the spa First Rate with 5 Stars.

 8 years ago (11-11-2017)

The service providers I have used during the past three years at the Brentwood location have been excellent. Unfortunately, this location (and in several instances the Chesterfield location) is very poorly managed.  Most of the time, it is extremely difficult and frustrating to book appointments.  Reception/Scheduling is often understaffed, phone wait times are absurd and when you finally speak with someone, the individual is generally clueless and offers no assistance.  The salon loses clients and substantial fees due to poor customer service.  It is truly a shame but this problem has continued for years.  If my providers went somewhere else, I would immediately stop going to this establishment as it is definitely not worth the wasted time and  headaches.

 8 years ago (01-07-2017)

The only thing that laser hair removal permanently removed... My money.

 7 years ago (15-02-2018)

*****UPDATE: The Face & The Body did decide to refund my money. I am happy that they made this decision***** Terrible customer service and I will never be back. I have never written a bad review about any business (check all my prior reviews), but The Face & the Body is so awful, I feel compelled to do so. Also, I just discovered that they are rated a D- with the Better Business Bureau if that tells you anything. I bought a Living Social voucher through The Face & the Body for an IPL facial treatment for $99. Nowhere on the voucher did it state that they recommend more than one treatment to see any results. However AFTER the service is performed, they give you paperwork saying they recommend 3 IPL treatments. After calling and complaining, the manager told me they recommend "several" treatments to see results. Why wouldn't that language be on the Living Social voucher? I called and said the Living Social was misleading, and basically they offered no resolution. I have had this treatment done elsewhere in St. Louis, and saw HUGE results after one IPL treatment (I assume The Face & the Body doesn't have as good of equipment as other places). Also, when I made the appointment at Face & the Body, as well as when I was called to reschedule, I made the receptionist aware that I had a wedding in two weeks, and was never told that I would need to come in more than once to see any results. Their Living Social vouchers are a scam to make you come in and be forced to spend more money since their voucher says limit is one per customer. Their website states an individual IPL is $394 ($99 + $394 +$394 = $887). I have had an IPL years ago at another place in St. Louis and it was $350 and I had to go ONE time. Also, the owner of The Face & the Body would never speak with me herself, and made her managers be the ones to tell me they would not give me a refund or do anything for me. Who runs a business this way? They never offered anything to make it right such as a discount. They truly don't care if you are happy or not. I will never go back and will tell anyone I know to avoid this place.

 8 years ago (17-10-2017)

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The Face & the Body

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