The Furniture Depots

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The Furniture Depots!

You can't buy it for less! Guaranteed !

New England’s Best Bargain Outlet

Our philosophy is to provide a large selection for you to choose from and good quality at the best prices available. Come into one of our locations, we believe you will be pleased with what you find. We encourage you to browse through our beautiful online galleries. If you don't find what you are looking for, please contact us or visit us at one of our convenient locations. Our "Locations" link provides addresses, phone numbers and maps for your convenience.

12 Months Interest Free Financing

Address: 1566 State St, Springfield, MA 01109, USA

Phone: (413) 306-5115

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State: Massachusetts

Zip Code: 01109

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Reviews

Terrible quality and poor customer service. Go somewhere with a good reputation.

 8 years ago (10-05-2017)

Loved the furniture and price was really good.  The downside.  The man that I bought it from on State Street in Springfield didn't say that I would have to get rid of all the packaging and that they don't unpack anything.  I find this very poor service in that respect. The delivery guy said because if something gets damaged when they open it they don't do it. Uh, don't you have insurance? Had another furniture place delivering beds and they found that unprofessional that they don't take the packaging when they left. Listen I bought a lot of stuff so my porch looked like a recycle bin and all that foam and fake wood crap was garbage.  If I ever buy anything there again, it may be 2 or 3 pieces at a time.  I had about 10 pieces of furniture so imagine how much packaging and boxes that had to be broken down.  If he would have disclosed this information in the first place I would have made arrangements for all that packaging. Poor service. More interested in getting the huge sale that he made.

 9 years ago (06-09-2016)

Terrible costumer service.  Looks like the phones bite cause they rarely answer..

 8 years ago (27-05-2017)

I don't have a problem with the store employees. I do with Furniture Depot management. I've purchased Tomas sectional a 1.5 month ago, was told "it will take about 2 weeks, sometimes more to ship it to the store for pick up". Back than I had time to wait. 2 weeks after the order, I was told that it will take 3-4 weeks for my order to come in, or I can look for another model". Again, I was ready to wait, so I did. So now 6 weeks later I've got a call saying that "they have no idea when Tomas sectional will be available, if ever, so I need to see if I like something else". I've checked online, Tomas sectional was available for online order. OK, fine, I'll go see if I like something else. And I did. Tomas sectional was $850, I found one on the floor for $1100 (store price, it's not even available online yet). Can I swap it with the one I've ordered? NO! Can I have a discount on it? No, I can have it for $1100 which, apparently, is somehow a discount price, because "real" price is $1399 !! Really??? Sorry, this is typical "bate and switch": they have Tomas sectional as a bate, than they offer "something else", and NO REFUND for the wait time and ruined experience (let's be realistic, 1.5 month wait for a new living room sitting is outrageous). Oh, by the way, I've bought a table with 6 chairs from them too, so can I have a discount on that purchase, or at least free delivery, manager Manny? NO!!!! Well... thanks for nothing. Bottom line: if you have to - buy only what's in stock. Otherwise look elsewhere, at least you won't waste any time.

 9 years ago (14-09-2016)

People are very friendly but will try to hustle you by making up prices and make you think they are looking out for you. 
The real downer is I order somethings from them and they told me the would deliver on a certain day and never came to my house, when I called the store the guy said he would call but never did nor got back to me. Very unprofessional and I will never order from them again just because once they get your money it is no longer long them being friendly to you. I left work early two times to get home for the delivery but they were a no call no show 
I will give them one star for their product but for me it is all about customer service and they suck at that.

 9 years ago (11-11-2016)

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