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Reviews, get directions and contact details for The Hills Hotel, An Ascend Hotel Collection Member

About

We are proud to be among the O.C’s top premiere hotels, offering amazing access to some of California’s most magnificent beaches, shopping, nightlife, fine dining and deep sea fishing. http://www.thelagunahillshotel.com

Story

The Hills Hotel, an Ascend Collection Hotel, is a full service boutique hotel located in beautiful Laguna Hills. We are proud to be among the O.C’s top premiere hotels, offering amazing access to some of California’s most magnificent beaches, shopping, nightlife, fine dining and deep sea fishing. At The Hills Hotel, we are known for our unique service and flexible staff that are always willing to go above and beyond to serve our guests. Whether you are traveling to Laguna Hills for business or pleasure, individually or with your entire family, you will find a world of comfort and convenient amenities here. Now, it's your turn to Meet, Play, and Relax at The Hills Hotel!

Guests can enjoy our full service restaurant, The Hills Cafe, or unwind at the trendy Emerald Lounge. We also have an inviting outdoor pool, fitness center and an on-site Business Center. All of our 147 spacious guest rooms have great pool or hill side views and offer a variety of amenities such as complimentary in-room wireless high-speed Internet, room service, a flat-screen television with cable, desk, and pillow-top mattress. Additionally, the hotel features 11 elegant and spacious banquet and meeting rooms with over 15,000 square feet of event space for your business meeting, wedding, or other special event. While you’re enjoying your stay at The Hills Hotel, take advantage of the wealth of activities available in and around Laguna Hills. We are located very close to Disneyland, Mission Viejo Olympic Center, Wild Rivers Waterpark, multiple Laguna Hills golf courses, hundreds of southern California beaches, and much more! Book a room with us today, and begin your relaxing California journey.

Address: 25205 La Paz Rd, Laguna Hills, CA 92653, USA
Phone: (949) 586-5000
State: California
Zip Code: 92653


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Reviews
Check in was super easy. The rooms are nice but instead of the usual 2 queen beds they only have 2 small double beds. And no microwave in the room. But overall a nice updated room. I also had a meal and drinks in the lounge which is a cute little place to grab a late bite.
8 years ago (28-09-2017)
Nicer amenities than most of the other local hotels around. Plus side though is management's strict security standards. I don't have to worry about someone breaking into my car while I'm sleeping. My car holds everything I own while on an extended business trip, and it's definitely comforting to know I don't have to worry about losing my possessions and left stranded.
8 years ago (15-09-2017)
Fast friendly check in. Walking to my room I notice trash filled halls.once I opened the room door the smell of wet moldy funk hit me in the face. I noticed in the room the 2 lamps where bent and leaning odd. There where stains on walls and carpet . The dresser had what looked like a huge semen stain on dresser face. When I went to adjust the ac and noticed the AC vents where full of food crumbs and trash. There is a white hounds tooth chair in the room that is now beige and grey covered in stains. The bathroom was clean but cabinets had bad water damage . After trying to change rooms and seeing next room offered was worse I stayed in first room. After waking up in the morning I pulled back the cover to get out of bed and noticed blood stains on sheet and matching stain on comforter. The blood wasn't from me or my wife. The blood drops on sheet matched the comforter blood droplets. So this lets me know the comforter and sheets where not changed . After visiting the pool it was covered with bugs sticks and trash. So I went to the jacuzzi and it had a huge black body oil ring around it. This in no way this is 3 star hotel more like a 1 . I have never seen a hotel this dirty, smelly or run down.
8 years ago (06-09-2017)
I recommend this hotel to everyone. Great service from the hotel front desk. This hotel is very clear, rooms and the lobby. Parking is free. Starbucks across the street. House keeping did a great job cleaning my due my kids making a big mess and honest. They have bar and restaurant also. Love this place. I will go back in a heart beat.
8 years ago (18-06-2017)
Customer Service, the room, location and dinner were excellent. That said, there was a good amount of noise in the middle of the night. Doors opening and closing and some conversation. The front desk told me that the ambulance EMT's stay there, and the room (s) are right near where I was and that was the reason for the noise. Having spent $260 to stay there and not have a good nights sleep was really upsetting. What also disturbed me is that I advised the front desk that my dog was certified as an emotional support dog. I was surprised that they didn't waive the pet fee. Since posting this review I was contacted by the Front Desk Manager of the hotel. They sincerely apologized for failing to meet my expectations and advised me to contact them directly the next time I plan a stay there. In addition, they reimbursed me the $50 pet fee. I am very impressed with their customer service and would definitely stay there again.
8 years ago (08-08-2017)
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