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The Home Depot

  1. Ohio
  2. Garfield Heights Furniture Store
  3. Maple Heights Furniture Store

Reviews, get directions and contact details for The Home Depot

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To contact Customer Service please call (866)466-3337, then press option 7.

Story

The Maple Heights Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Maple Heights, OH residents. Let us help with your project today!

Address: 21000 Libby Rd, Maple Heights, OH 44137, USA
Phone: (216) 581-6611
State: Ohio
Zip Code: 44137


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Reviews
This is without a doubt one of the worst Home Depot stores out there. I placed a call to see if they had a particular item in stock as I live an hour from this store. I wanted to verify before making the 2 hour round trip. Makes sense right? One would think at least. I called and spoke to someone in Lawn & Garden. Let's just say he was TERRIBLE. Awful service, it was as if I was an inconvenience to him. He finally found the item and I asked him to please hold it for me as I would be coming to get it in couple of hours. His response? "you need to contact Will Call to do so". I said "could you please handle this for me so I don't have to go through all this again with someone else?" How next response? "this is not my job, but I will do it". REALLY? Wish I was lying folks but this is a true story. I wish I could give a zero. I was desperate to get this item as this was the only store in a 50 mile radius that had it. I got the item and I will NEVER shop there again. Perhaps you should offer a customer service 101 class.
9 years ago (19-05-2017)
Spent 45 minutes at Lowes on Miles Rd. not being helped or finding what I needed. Spent 15 minutes at Home Depot Libby Rd. I was asked if I needed help by two people one got me to the electric isle man. The electric isle man helped me find exactly what is wanted and gave me helpful advice. Thanks!!!
9 years ago (12-08-2017)
They have what I need most of the time, but their employees are so rude & unhelpful. Every time I ask someone where something is located or if they have a certain item, no one knows. Youre lucky if they even know what your talking about. Apparently this guy who works there had no idea what am air conditioner relay was-- which they didn't even have. Hire people who at least have some knowledge about appliances.
9 years ago (05-08-2017)
If you are a contractor, house flipper, DIY person, or even someone fixing a household item... GO TO ANOTHER HOME DEPOT!!! 1. The selection is terrible and the inventory of what they are suppose to have is even worse. 2. Everything is un-organized with different sizes, parts, even items in the wrong spot. 3. Specifically the plumbing, drywall, and outdoor power equipment departments are the worse. 4. I specifically made a list of PEX parts I needed to do plumbing. I could not find one thing I needed. I literally decides to go a whole different route to get the job done. 5. CUSTOMER SERVICE SUCKS!!! Not one person asked if I needed help. When I finally asked, they did not know anything, or they weren't the person for that department. Upper managemen needs to come in and set the tone. Take the store manager to a good store and show them what leadership looks like.
9 years ago (25-08-2017)
Excellent customer service - knowledgeable staff who made my visit to the store most rewarding.
9 years ago (16-07-2017)
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