The Jewelry Exchange Nationwide. | #1 Source for Diamonds and Jewelry.

Reviews, get directions and contact details for The Jewelry Exchange Nationwide. | #1 Source for Diamonds and Jewelry.

Address: 3090 Courthouse Ln, Eagan, MN 55121, USA

Phone: (651) 688-2200

Website

State: Minnesota

Zip Code: 55121

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Reviews

I have recommended this store to several people. I do see alot of negative reviews ,I can only say that you get what you pay for. 
There are plenty of designs and diamonds for every budget. I have been very pleased with the service and the quality of the stones 
The staff is wonderful and very helpful. Joseph couldn't be more helpful to make sure you are satisfied before you walk out the door.   After 9 yrs I walked in and was greeted by my name, very impressive! ! I will always do my business here!

 9 years ago (29-03-2017)

I am only giving a 1 because it won't let me give a 0.  Our experience with them was AWFUL.  My fiancée purchased my engagement ring last April.  He proposed in mid May which is when I started wearing it.  It was beautiful!  It was a circular halo and I loved it.  My fiancee paid good money for this ring and we expected quality.  Well....first we had to take it in to them in August because the center stone was loose.  Joseph, the manager, argued with me and said it was fine - until I walked over there and he touched it and the diamond spun in the setting.  He then told me that not only was that diamond loose but there were 5 loose in the band!  They fixed it for me and all was good.  Until October....the ring broke into two separate pieces!!!  I work behind a desk answering the phone and typing so no strenuous activity.  Turns out a diamond fell out which weakened the already thin band.  They ended up casting a brand new ring (I had told them that I preferred to exchange for a different setting because I was fearful this could happen again).  Got the ring back in November.  Now here we are and the band has lost a diamond!  I spoke with Joseph and someone at corporate and both were extremely rude.  They wouldn't listen to me or my frustration.  Joseph kept interrupting me and at one point even stated "I don't design the rings, I don't produce the rings"  so therefore you're not responsible for correcting the situation of the ring you sold?!  I told them that that they could have their ring back and I wanted a full refund.  I was told I "would not get my money back".  There would be no refund and after inspecting the ring, they'd just cast another.  They are not in the business of doing right by their customers and could have cared less about what I felt or had to say.  I got off the phone with them feeling more upset!  This "business" is a joke.  I do NOT recommend them to anyone.  At this point, I would rather throw the ring away than have to wear another one from them or have to deal with them ever again!

 10 years ago (04-01-2017)

Pretty good selection of jewelry.   I was a little uncomfortable by the way I was treated when the employee realized I wasn't interested in any high dollar items.

 9 years ago (27-06-2017)

The diamond looks nice and told it would appraise for almost double what you pay. Not true. Unfortunately the quality is terrible. Nice staff though. Just promise more than what they deliver.

 10 years ago (18-12-2016)

Only giving them 1 star because I can't give 0. I bought an engagement ring from them less than a year ago. Within the year the main stone became loose and 5 others in the band did. So we brought it back and a couple weeks later the ring completely broke into 2 pieces, they sent it it said it was a ring failure not fault of ours. They make a new ring and now the new ring has lost a stone in the band and the main stone either has a crack or scratch in in. They will not refund my money and can't even guarantee is being able to exchange it for a different style they want to remake the same ring for the third time. Do not buy from them they don't sell a quality product

 10 years ago (04-01-2017)

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The Jewelry Exchange Nationwide. | #1 Source for Diamonds and Jewelry.

Reviews, get directions and contact details for The Jewelry Exchange Nationwide. | #1 Source for Diamonds and Jewelry.

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