The New York Pizza Company

Me and my wife love this place, but today we were disappointed. Not sure if girl taking orders did not know what she was doing, but ordered 2 slice with drink and 2 beef patties with drink. It took over 30 minutes for 2 patties and pizza not even ready. When I finally got my order both patties and slices were BURNT!!!! I am going to take another chance next time as this is the first time this happened to me, but I hope we dont get disappointed again. Please dont let me down. Thanks

My husband was happy with his pizza, but unfortunately my baked ziti was a disappointment. The sauce was fantastic not gonna lie. Dipping my garlic knots in it was great, but the pasta itself was mush by the time I got it to my table. Baked ziti should not be a soup by the time it gets set in front of you. Stick to the pizza. I ate it in the restaurant so it’s by like it was sitting in the package for long before I started in on it.

The pizza here is really good. It’s priced right and when I reheat it the next day it tastes even better! I love the mushrooms they use and they know how to put just the right amount of cheese and sauce. If you like fresh, simple, great tasting pizza—eat here. Don’t let any negative reviews deter you because some people are honestly impossible to please!

On three separate attempts, I've tried to give this small business, and unfortunately each time either the service or order was unsatisfactory. First attempt, did not receive full order but was charged. Returned the following day and order was still unsatisfactory. Second attempt called in the order and was told it would be ready in 20 minutes. Arrived and had to wait an additional 30 minutes. If I would have know it would take almost an hour. I would have canceled the order on the spot. On the third attempt and again unsatisfactory customer service. It's just pizza, seriously. To say the least, I can no longer return to this place of business.

Great food, owner is extremely friendly and accommodating. I regretfully have to put three starts, as I’ve come on many occasions and had to wait upwards of an hour standing in line just to be handed a pizza I’ve already paid for. The owner works hard to both cook and assist guests at the counter, but the young woman working the register seems reluctant to do her job, and it’s common to have a line full of others who are equally as aggravated by the lack of service. I usually disregard the wait in order to continue supporting local businesses, but after recently showing up to pick up three orders as a Dasher and having the girl working the register ignore me for over half an hour even though the food was ready and had been sitting on top of the oven the entire time, I was finally handed the food by the owner. Even the others waiting in line were disgusted by the blatant disrespect from the cashier, and expressed that they are always treated the same when they arrive to pick up food. This type of treatment is unacceptable, and has me reevaluating where I’ll be taking my future business.

Love this place wen they get it right! Gave 3 stars simply because the pizza was undercooked and the baked ziti needed more salt. The pinwheels needed for the meat to be put inside while u bake it not added on top after also wasn’t cooked thoroughly..garlic knots r on point tho

Update!!!!!!! This review was for a different restaurant. It was for NY Pizza and Wings. I meant to order from The New York Pizza Company on Postmates and somehow ended up ordering from the other restaurant. I will order from the New York Pizza Company next time I'm in town. .......First off, I don't know how they got 3, 4 and 5 star reviews. I ordered the 16" cheese pizza, wings and fries that they advertised. My "cheese pizza" lacked the main ingredient... CHEESE! It was also cold, below room temperature. My wings tasted like they were boiled, then broiled to create a soggy over hardened contrast that was completely disgusting. I ordered the garlic wings that lacked GARLIC! Oh, im still waiting on my fries... My 3 year old wouldn't eat the pizza

I’m still laughing that I waited over an hour and this was the $5 order of onion rings that came with my mediocre pizza.

I’ve tried so many places to try and get my NY pizza….this place has been the best one so far! Keep in mind…Not every NY pizza is the same as far as my favorite pizza place in NY this place comes very close to it.

Previously I had high praises for this place, but in more recent times I have been put off and do not think I will be returning with my business. My husband and I went in to order a pie and some apps to go, we didn’t realize they close so early for a pizza place 8pm but it was just before 7:30pm so we went in to order. The OPEN sign was lit up, the door was not locked, and there were several other patrons in line waiting to place orders. We got in line and waited just a few seconds before the lady behind the counter started asking the others in line closer to the counter if they were there for pick up, they stated no that they were there to order. She threw her hands up in the air a literally made a shooing gesture and said "We're done! No! We are closed!!" She was extremely rude and aggressive in the way she said it, like how dare we be there to order food. My husband and I turned around and walked out. We ended up at Pienezza in The Loop, and that is where my business will go from now on. We were so shocked and put off that paying customers would be treated this way and with such disrespect and attitude! I understand if there is a cut off time, but then turn off your open sign light and lock the door. It’s your fault that it was still before your cut off time and you decided to shoo people out the door that you had open. We will not return.