The Pet Store Next Door

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About

Introducing The Pet Store Next Door. A fully stocked pet food and accessory emporium with great groomers and friendly staff! Check out our renovation!

Address: 687 Glen Cove Rd, Glen Head, NY 11545, USA

Phone: (516) 801-6400

Website

State: New York

Zip Code: 11545

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Reviews

I used to bring my little red Havanese (Teddy)  here to buy some cute collars and outfits as they have a crazy big selection, however it is NOT worth going here. I've heard several stories of animal cruelty in the grooming department and drug abuse. One of the men working there gave my dog and I, teddy, a horrible attitude after he pooped on the floor. I felt like saying, "dude, you work in a pet store! Relax!" He was grunting , rolling his eyes as he was cleaning up etc. just overall bad, sketchy vibes and they seem to only care about $ from what I've heard and experienced.

 9 years ago (20-06-2017)

Where should I begin?
I brought my 4 pound maltese here to get groomed. This was probably one of the WORST decisions I have ever made. The groomers are clueless as to what they are doing AND they are EXTREMELY rough with the dogs. They hurt my dog so badly that they knocked her hip out of its socket and and a cervical spine injury-which us her neck. She has to have surgery both. Dr. Krasnoff owns the facility, the owner of Brookville Animal Hospital. He and his daughter refused to take liability for the incident. They do not have cameras to see what had gone on while my dog was being groomed, however, when I picked her up she could no longer walk at ALL! When I stood her up to walk after we came home, because she is so small that I carried her out of the store and they made like nothing was wrong. The minute I stood her up,  she fell over sideways.  I called them immediately and they played stupid, they had no idea what I was talking about. 
She was walking just fine before she got groomed! 
DR. KRASNOFF offered to have a specialist come in and do the surgery, under his care and out of his pocket-admittance to me that HE IS LIABLE!...NO THANKS! You can't even bathe my dog without ripping her hip out of its socket and breaking her neck! I have X-rays that were taken the following morning after she was groomed by one of DR. Krasnoff's associates, who said that normally he only sees this type of injury IN DOG'S THAT HAVE BEEN HIT BY A CAR. 
After I said I did not feel comfortable with him doing the surgery, he offered to PAY ME OFF AND SIGN PAPERS THAT HE WAS NOT LIABLE...AGAIN NO THANK YOU! I will taking him to court to pay for my dog's surgery which will take place at my regular vet with a special orthopedic surgeon, surgery on her c spine with a special neurologist and will cost over $15,000! DO NOT RISK YOUR DOG'S SAFETY! THEY ARE BELOW ONE STAR-IF ZERO WERE POSSIBLE-THAT'S WHAT I WOULD GIVE THEM!

      
      
      
 9 years ago (27-06-2017)

Great selection, friendly staff. Our dogs will love the toys we bought them! 

 9 years ago (01-04-2017)

Always great to my dog, Friendly staff!

 9 years ago (21-07-2017)

I got my pet there and it was no hassle

 9 years ago (30-05-2017)

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