The Raphael Hotel, Autograph Collection

Reviews, get directions and contact details for The Raphael Hotel, Autograph Collection

About

Historic boutique hotel in the heart of Kansas City's Country Club Plaza.

Story

The Raphael is affiliated as an iconic historic hotel with Marriott Autograph Collection of distinctive independent hotels. Guests may accumulate Marriott Rewards for their stay. The Raphael Autograph Reservations website: www.marriott.com/mciak. Additional hotel and restaurant information can be found at www.raphaelkc.com.

Mission

To create for guests a memorable, uniquely Kansas City experience.

Products

The Raphael features 126 beautifully appointed guest suites and rooms; a popular restaurant, Chaz on the Plaza; two meeting rooms to accommodate boutique scale meetings and banquet service for up to 40; and a fitness center equipped with the latest Precor aerobic and strength equipment.

Address: 325 Ward Pkwy, Kansas City, MO 64112, USA

Phone: (816) 756-3800

Website

moc.ckleahpar@letohleahpar

State: Missouri

City: Kansas City

Zip Code: 64112

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Cozy, very nice, Boutique. Well kept, clean rooms, very nice hotel and very friendly staff. There is an outdoor mall basically across the street, so many walkable options. Starbucks, restaurants, shopping. This was a great base of operations for roaming Kansas City... Boulevard was maybe 10 minutes away.
 
Highly recommend, we will be staying here again when we go back to Kansas City

 7 years ago (14-02-2018)

I had a great time with my boyfriend. He took me here as to celebrate my birthday. He originally wanted the presendential suite but unfortunately, they were all out. Nonetheless, I had an enjoyable time. The Chaz restaurant was superb. Jazz music playing, good dessert. I did not get a full meal. I just wanted dessert at that time. Everything was fantastic.

 7 years ago (05-02-2018)

We stayed for one night. Great service!
 Rooms were big, nice and clean. We had two rooms, although not joining. They were side by side. We ordered room service.  Food and service was good. Each room had a living room. Nice artichectual design.

 7 years ago (26-12-2017)

This boutique hotel is a favorite for locals.  A close get away within a few steps of Plaza shopping and dinning.  The rooms are very well decorated and the hotel staff is pleasant, always helpful.

 7 years ago (24-01-2018)

Disappointing December 2017 Holiday Dinner & Hotel Stay
My company booked two nights, 7 guest suites for board and a few staff. The guest suites were very nice and large. View of the Plaza from the rooms were great especially during the holidays as you can view the Plaza Christmas lights. 
Service was surprisingly weak all around. The front desk was similar to what I get from the Holiday Inn Express, but less friendly. Not what I expect from an Autograph Collection Hotel.

Meeting Room - the meeting room was a few floors up. Basically they took what used to be hotel rooms, knocked out the walls and turned it into their meeting room. Even though we told them the size of group and our requirements, they ensured us there would be plenty of room. There wasn't. Cramped to say the least. The food catered for the meetings was pretty good - pricey, but good. The built-in large-screen TV did not work - we had hotel AV staff working on it for 30 minutes delaying our meeting and finally told them to forget it and we'll just survive without. Unacceptable.

Banquet/Holiday Dinner - This was the biggest disappointment of all. They crammed us into that same small room for our party/dinner. My assistant called the hotel meeting coordinator ahead of time worried about the space and she responded that she knew her job and there was plenty of room.
Food for the dinner was brought up to this room from Chaz on the Plaza - I've had great food there and while I know it can be on the expensive side, I know it will be good. Unfortunately for this dinner, the salmon was cold. And embarassingly, the bread that was brought to one of the tables was badly moldy - completely inexcusable.

Service during the event was very poor. Example, food took forever to come out. We sat there for over 30 minutes in between courses just waiting. Wine service was so bad I had board members getting up from their chair and pouring the wine for others because they had waited so long.

Overall: If you want to stay near the Plaza and are just needing a nice, large room with a decent view - stay here. If you want decent food or to use this place for a business meeting or banquet or even cocktail party - avoid like the plague of molding bread. If I were the manager of this hotel, I would be completely embarrassed. 

Update:  I received a follow-up from Hotel management with a sincere apology and did feel they understood my concerns.  They also offered to try to make it right after the fact which I do appreciate.

 7 years ago (19-01-2018)

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