The SandCastle Motel

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Address: 123 2nd St, Rehoboth Beach, DE 19971, USA

Phone: (302) 227-0400

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State: Delaware

City: Rehoboth Beach

Zip Code: 19971

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Reviews

It gets a fourth star because it is near the beach and the rooms are less expensive in comparison to other hotels this close to the beach.  The town is beautiful and you can walk to everywhere from this hotel.  Rooms are very dated.  Restaurant is nice with decent food.

 7 years ago (31-03-2018)

I do not recommend this place for your vacation!

I stayed at the Sand Castle Motel with my family the last week of August and was very disappointed with the lack of hospitality received during our stay. Going on vacation, you expect to have a mostly easygoing time but this wasn't the case at the Sand Castle Motel. Once we checked in and arrived to our room, I noticed our air conditioner did not work at all and the room was poorly lit due to two of the four lights being burnt out. These are things that should be evaluated prior to guest arrival. I went to the front desk and notified the manager and she assigned us to another room on the same floor. When we arrived to room 207, everything was in working order but there were dirty towels lying on the bathroom floor from the previous guest and the floor wasn't vacuumed. We stayed there for four days, three nights. During this time my family and I were hoping to utilize the pool. It was VERY dirty and we heard several other guests make complaints about its upkeep. Again, highly disappointed with the accommodations we were receiving and the stay was becoming rather stressful. The night before checking out it rained... my aunt had her belongings near the sliding glass door to the balcony. Nobody expects to have their clothing soaked in rain water while the door is completely shut. This happened to her bag of clean clothing and the carpeting in close proximity to door was also wet. This should not be happening! Not to mention that's how mold occurs! Once again, we contacted management about this particular issue and all she said was, "yes, that happens sometimes when it rains".  My family and I were excited to stay at the Sand Castle because of its covenient location but in the future I will not be recommending this place due to our stressful experience and poor accommodations.

 7 years ago (13-09-2017)

This is a very clean motel that has the idea of simplicity at it's core.  Rooms are nice and you have all that you need.  From the balcony on second floor, street side you can see the ocean and boardwalk.  It is so close to downtown and all the shops and restaurants.  The price is great and staff friendly.

 7 years ago (03-10-2017)

My wife had stayed here years ago and talked about it often. When we decided to book it for this past summer, with our 4 children, it was based on what she remembered of it. We were not impressed, though. We were set in a two-bed room, which was what we wanted. However, it was dirty. There was food under beds, and something staining the curtains. The balcony door didn't close all the way, which let in all sorts of sound and dust. The stopper was missing from both the sink and tub, which meant we wouldn't have been able to give our kids baths at all while there. It was just one thing after another. We didn't last one night in our room. I talked to the person at the front desk that night. While she couldn't give us a refund (not a manager), she was able to move us to the end of the hall, in a family room. 4 beds, and everything in place. Granted, it was still dirty, and she was apologetic that there was food on the floor of THAT room, as well.

Tight parking spaces, and a 'meh' experience.. The only thing saving it was the friendliness of the front desk staff that night. It was great being able to walk to the beach each day, though..

 7 years ago (02-10-2017)

Close to the beach and all its wonderful shops! Thanks for a lovely stay!

 7 years ago (28-02-2018)

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