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The Southern Mansion

  1. New Jersey
  2. New Jersy Lodging

Reviews, get directions and contact details for The Southern Mansion

The Southern Mansion
Address: 720 Washington St, Cape May, NJ 08204, USA
Phone: (609) 884-7171
State: New Jersey
Zip Code: 08204


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Reviews
Historic Mansion with a crazy past. Cool place to get away from work and relax, great breakfast. Staff could give better customer service.
7 years ago (19-08-2017)
Came here for a wedding. The venue is beautiful. However, there is only one restroom on the main floor which made the wait for the restroom extremely long.
7 years ago (20-08-2017)
Convenient location, outstanding breakfast, look at the pictures on the website. It really is that good.
7 years ago (16-10-2017)
It was in the 90's and very humid during my stay when I arrived and the air was not working. They had a portable floor unit. The girl who brought me to the room told me they have had problems on the third floor. I was room #10 third floor. The maintence guy could not fix internal unit. The portable floor unit read E4. He couldn't get it to work finally emptied the water out of it. It started to work, but the the temp reset to 75 and the top floor was very hot. They attempted to fix 3 more times. But it would do the same. I awoke twice that night to fix it. Even downloaded the manual because the buttons were so worn you didn't know what you were pushing. Finally at 3 Am it started to work. Woke at 6 am sweating. Cold shower. Told them. Breakfast. Walk. Came back. Not fixed. Told them my best friend was arriving. Needed the room serviced. I notified them at 9:00 am. At 11:30 room not serviced. We gave them several more attempts. Even saw them putting a new portable unit it another room on the 3rd floor. They said they had to go out and buy it. So why not go back? Get one for my room????The hallway was cold and room hot. We went to dinner at Willow Creek Winery. Food great and wine. However the hotel told us it was a short walk about a mile and a half from the hotel. We walked it. It was more than a mile and a half. A 20 minute walk turned into an 1hour and 20 minutes in our dresses and flip flops. On main roads and back farm roads. We return after dinner, taking a cab back and the room was hot and they put a fan in the room. We packed up and asked for a refund. We paid cash. They said all they could do was refund a credit to a credit card instead of refunding the cash or we would have to wait until morning when the manager arrived. I said no. We are not staying in a sweltering hot room with no air and a fan. After a couple hours of insisting the manager finally drove from Cape May Court House ,she handed us back our money back. We left at 11:00 pm. More complaints: asked if there was coffee close by. The manager behind the desk and the girl tell us of Wawa and a coffee shop by the beach. We asked for something closer. They said sorry. We turn around and there is free coffee in the reception area of the front desk. Then the front desk manager says, oh look at that. There's coffee right there. I've been going there for years. The place is looking run down. Not kept up, obviously. The staff seemed miserable from the waitress at breakfast to the entire staff except housekeeping, who actually smiled. The mold growing on the front porch -ceiling, dirty bathroom on first floor. There was a wedding. There were drinks, wedding material and pre wedding stuff all over the sitting area and tables. No one was cleaning up after the guests. The coffee that was spilled on the linen table cloth at breakfast, was still there for the guests at the wedding and when we left at 11:00 pm. Look for posted pictures. Very upset. The room looked great until you looked around. No air conditioning. They put a fan in the room? 3rd floor. I sweated more in the room than I did out just sitting out side .
8 years ago (22-07-2017)
I love this place, but it's losing its charm. If you walk along the edge of the grass, there are plastic tarps behind the trees. The beautiful living room in this historic mansion has a corner filled with beach chairs. Also, if you are ten minutes past checkout on a Sunday in the Winter, they will call your room, then they will call the housekeeper until they see that you are leaving.
8 years ago (07-03-2017)
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