The Spa at Pine Mountain

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Address: 3228 Pine Peak Way, Sevierville, TN 37862, USA

Phone: (865) 908-0786

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State: Tennessee

Zip Code: 37862

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Reviews

I can not fully describe what a disappointment this place was. I would not send anyone here. Ever. Their menu said they offered herbal baths, in the description it said, first they dry brush you,  then you soak in a herbal bath.  That was a total joke. After my massage; which was in a tiny room, with two tables, also not such a great massage, Stephen took me to my "herbal bath".( It was a Jacuzzi tub... mine at home was nicer) he opened the door and said here you go, here is your bath. I asked about the dry brushing and he said he didn't know what I was talking about. Told me he would knock when my time was up. I was left to turn off the water and turn on the jets. There was nothing herbal about that bath. 
My three cousins also had horrible experiences here.
And to top it all off,  Rita wasn't there, the staff couldn't handle our bad experiences. 
I ended up checking us out,  the poor girl didn't know how. I happened to know the system, I had to show her how. 
The only good thing was the facial girl, I was told her facial was nice,  too bad she works there. 
This place is horrible, Rita is horrible. I actually feel sorry for the staff. They work for a complete idiot. 
I would NOT recommend this place to anyone.
We were on vacation, and all we wanted was a fun and relaxing girls spa day. We didn't get it.
If you are reading this, take my advice and go somewhere else.

      
      
      
 8 years ago (08-11-2017)

My husband and I went here for a message and we enjoyed our time, the staff were friendly the spa was very inviting. The staff very patient in what we needed and provided the services we requested. The room was very zen and the music was so peaceful. We would definitely go again.

 8 years ago (28-08-2017)

We booked couple massage and pedicures.  1st we were promised a confirmation text with directions the day before and after calling and leaving a message I got a text at 9 pm.  My massage was not that great but my husband's massage was with Stephen and he said it was great.  The room was very tiny, really should have only had 1 table.  Then we had to go outside in the rain to the bottom level to a very cold room for our pedicures.  WORST pedicure ever!  Water was cold and when I complained she just turn a little hot water on which of course got cold again because 1 person was doing both of our pedicures at the same time.  No hot towels and barely scrubbed our feet. Then time to pay.  I was told there is a 3% fee if you use a card. I said I should have been told that.  They claim everyone is told at the time of booking.  I was not told.  When I booked all the lady was worried about was making sure I knew about the "no show" $40 fee.

 8 years ago (10-10-2017)

TERRIBLE CUSTOMER SERVICE!!!!! We had reservations for a group of 7. Our appointments were scheduled at 9 in the morning, my mom called at 7:30 to check to see if they had showers. Rita asked for her name and tells my mom she isn't showing her until 1:00. The person in our group that had talked to Rita SEVERAL times gets on the phone with her. Rita tells her she will need to "get her computer warmed up" and will call her back. Several minutes later my mother calls her back and Rita tells us that we were on a cancellation list for if anyone happens to come out..then she proceeds to say that she had taken our appointments off because we had called and canceled the appointments...at this point we are all VERY upset and she is arguing back and forth with us. She  continues to argue and calls my mother a liar. The woman could not keep her lies straight and did not want to admit that someone in that very unorganized spa had messed up the schedule. She will definitely not have our business and now she has made 7 women very upset and we will be sure to tell everyone about the terrible experience. I am not one to fuss about things and businesses but this woman does not deserve to be in business. She is rude, unprofessional, and has terrible customer service. Now that I have gotten home I have read other people having this issue. I am doing you a favor and telling you to avoid this place at all cost and find somewhere that will give you a pleasant experience. We had a wonderful weekend but no thanks to this place!

 8 years ago (10-09-2017)

Terrible customer service! Wish I would have read the reviews first. Made appointments for my mom and sister and myself. My sister and I had massage scheduled and my mom a pedicure. They took us back after checking all 3 of us in and getting our paperwork. My sister and I had our massage in a freezing cold room and the massages were only ok. When we came out we found out our mom sat there the whole time with no pedi done. When I asked what happened no one seemed to know what was going on. When I called I spoke to Rita who I set the appointment up with and all she said was they didn’t have my mom down for anything. She explained that it was totally her mistake. But that was it!! Very disappointing. I usually don’t write reviews but felt I needed to this time.

 8 years ago (27-10-2017)

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The Spa at Pine Mountain

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