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Reviews, get directions and contact details for Westgate Smoky Mountain Resort & Spa

About

Westgate Smoky Mountain Resort & Spa in Gatlinburg, TN is located within minutes of the Great Smoky Mountains and downtown Gatlinburg.

Story

Adjacent to Great Smoky Mountains National Park, Westgate Smoky Mountain Resort & Spa features spacious villas, the state-of-the-art Wild Bear Falls water park, Serenity Spa by Westgate, Roaring Fork Snack Bar, Ice Cream Shop, Marketplace and two heated outdoor pools (seasonal). Choose from a variety of accommodation choices, ranging from cozy studio villas to spacious five-bedroom villas. Westgate Smoky Mountain provides easy access to area attractions and bustling downtown Gatlinburg.

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Address: 915 Westgate Resorts Rd, Gatlinburg, TN 37738, USA
Phone: (865) 430-4800
State: Tennessee
City: Gatlinburg
Zip Code: 37738


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
Was given a 4 Day 3 Night $99 "getaway" from my mother because she is a Timeshare Holder through Westgate. On the voucher NOWHERE does it say you have to sit through a 90 min presentation of the location, that is until you have to CALL to reserve your room. Okay fine, sign up for it no biggie. Figured it was worth the while since I was only paying $99 for a nice room in a favorite vacation spot. Go through the steps to get it set all up, super excited for our long weekend get away. Until the woman tells me I don't qualify because my husband and I are not over 30, which you have to be to go through the 90 minute presentation.... So I'm loosing out on this deal, to which they offer me a normal reservation for $80 a NIGHT! So I'm losing out on this GIFT because I essentially am not 30 years old. I for one will NEVER stay at a Westgate again, nor entertain the idea of owning a Timeshare with them, OR recommend Westgate to friends and/or family.
7 years ago (14-02-2018)
This place is absolutely wonderful. The staff were very kind and knowledgeable. Location was perfect for activities in both Gatlinburg and Pigeon Forge. They are rebuilding from the fire two years ago, but the resort functions wonderfully. The room was gigantic and well worth the price. The Jacuzzi bath tub was so relaxing. I have no clue how this place has any negative reviews, our stay could not have been better. I can't wait to go back. :)
7 years ago (04-03-2018)
My husband and I went for a weekend stay here with our kids. We all loved it! First off. . The employees are amazing! They made us feel very welcome and comfortable from the minute we checked in until the minute we checked out. Very friendly and always smiling. . Which in turn made us smile too 😊 We stayed in the King Deluxe 1 Bedroom suite. . And it was very spacious and super cozy. Huge TV over the fireplace in the living room area. . And a very large rustic patio that was accessible from the living room to the bedroom and had a nice table with 4 chairs to sit and enjoy the beautiful view. Room service was great. Loved the indoor water park as well! We will absolutely be back and stay longer!! Already can't wait until our next trip to Westgate Resort ❤
7 years ago (15-01-2018)
Was described as a hotel by the sales lady in the wax museum, when we showed up, come to find out it's an internal loan company for the original investors. Best legalized investment scam ever. Wealthy Investors make initial investment building the development, then sell shares in the development knowing the stakeholders can never cash out. In essence it's like these wealthy investors barrow money from the bank, but never have to pay back the loan or make a payment at all. I remember back in the late 90's a salesman came to my home trying to sell this same scam to me. Best off to spend your money and buy your own cabin. Use it as little or as much as you want. Rent it out when you're not using it. Depreciate the property over 27.5yrs, and use the entire thing as a tax write off on your Schedule E.
7 years ago (28-02-2018)
I was there to be shown a 90 minute presentation to start a time share with them. I will say the salesman were very nice & accommodating. We are looking forward to going in 2019 when our vacation week begins. They supplied us w/ a voucher for 2018 to use at another resort till our begins. I'm still not sure if I'm a sucker or if everything will end up being as a great of a deal as it sounded. The resort is beautiful with amenities everywhere and more still to come. Having kids there's a lot of savings when the resort has all you need already there.
8 years ago (12-12-2017)
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