The Spa at the Crescent

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Foremost among Uptown Dallas luxury hotels, Rosewood Crescent TM offers chic contemporary style coupled with traditional Texas charm.

Address: 400 Crescent Ct, Dallas, TX 75201, USA

Phone: (214) 871-3232

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State: Texas

Zip Code: 75201

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Reviews

I visited the spa several months ago and was totally disappointed in the facility and men's locker room staff.  Staff members could not speak clear english and made it VERY difficult to communicate. After my massage  I wanted to relax in the whirlpool and steam room.  A locker room attendant who people called "nacho" kept following me around, came into the whirlpool area and steam room several times - as if he was looking for something. Amazingly there was nothing to look for.... unless you want to see a bunch of naked men. Perhaps that is his thing.  His repeated entry into these rooms became so annoying that I and others showered and left.  Needless to say I did not get to relax, but I had to pay the price for a massage. I understand they are remodeling the men's locker room and it is needed improvement. Even with the improvement I would not recommend the Crescent Spa.  I suggest you look at Four Seasons in Las Colinas.

 8 years ago (27-08-2017)

I am not sure why this spa has such poor reviews. In fact, I almost canceled my appointment after reading all of them. I decided to go ahead and go and I am so glad I did. I am a facial junky and have been to several nice spas across the metroplex. I know a good facial and unfortunately I also know a bad one! With that said, the facial I received at the Crescent Spa was fantastic. When you go, request the aesthetician I used! Her name is Azam. The facial was very relaxing and my skin is glowing. I guess the only thing I could criticize is the spa itself. It is a bit outdated and could use a renovation, but don't let that keep you from getting a facial from Azam. I will be going back, for sure :)

 8 years ago (24-07-2017)

Horrible... Dirty, Outdated, Tired and Warn out. 

I had to laugh after reading another review as I too experienced "strange" behavior by a locker room attendant that people were calling "Nacho."  As he stood there watching me undress before my massage, followed me around, kept coming into the steam room ( I guess to get a peek - closet case?), after the massage he followed me everywhere in attempt to get a tip or he enjoys seeing me naked- I have no idea. I will not return due to his behavior and the facility is dirty and needs updating. Members told me they do not clean the steam room nightly and it showed. They also said the hot tub frequently has unknown substance floating in it. I did notice mold around the edges of the hot tub.

 8 years ago (19-04-2017)

A 5 Star hotel with a 1 Star spa.  Men's locker room attendants do not speak clear English and are difficult to understand. One called "Nacho" (apparently his nick name - what a classy name) follows you around everywhere trying to cater to your every need so you will tip him. My wife and I were with another couple and the two of us men were using the men's steam room. The locker room attendant that everyone called "Nacho” kept coming into the steam room as if he was looking for something or would just ask if we needed water, cold towel, just look around, etc. He came in so many times I finally asked some of the club members, "What is he looking for?"  We are there to relax not be hassled by the locker room attendant repeatedly coming in and out of the steam room. I am  happy our wife's did not experience this.  The locker room is outdated and needed updated 5 years ago. This was our first and last visit to the Crescent Spa.

 8 years ago (01-03-2017)

Disappointing would be a serious understatement. I booked this 5.5 hour spa package 2-months in advance for me and my brother's fiancé since I could not attend her bachelorette weekend. I spent over $740 on the day (20% gratuity was included of course). I booked both of our packages together and paid for them while she was getting her facial so that she wouldnt have to see the cost of the day.

When we got to the manicure and pedicure part the staff didn't even put us in the same room. I was in another room in a corner and she was so far away I couldn't even see her let alone hear her. When I told them that wouldnt work and we needed to be next to each other, since I had booked the spa packages together, the people working in the mani/pedi section and the lady downstairs told me they couldn't. Which is funny because there was a private nail room open with two chairs available at that same time.The staff told us to sit down and choose our color. 

I said that I had spent a lot of money and that was the only part where we could be together to talk, so it was very important to me to be in the same room NEXT TO EACH OTHER. The staff told me they couldn't do anything about it and if I wanted to I could talk with the person at the upstairs.  I asked if they could call the people upstairs, so I wouldn't have to go upstairs in my robe, but the people downstairs told me no - I would have to walk.

So, I got to walk upstairs in my robe to "talk to the people upstairs" (no name given of who exactly to even talk to). This was another fun experience because there were men going in and out of the exercise room, as was the general public, while I was standing in a robe with nothing on underneath trying to get the staff to change our sears.

Also, I pre-paid for our lunch and $30 of mimosas, so my brother's fiancé wouldn't have to worry about the cost of anything, but when we got to the part of our itinerary (that the staff created) for lunch there was no one anywhere to be seen. When someone finally came they asked if we were planning to eat and we said yes we already turned in our order from the menu we were given earlier that morning. While she was trying to figure out the situation I asked if we could have the mimosas I had ordered. The server told me it would be extra - I told her I had already paid for it. She eventually called the front and found out it was already paid for. 

During lunch, no one ever asked us if we needed anything else while were eating, no one ever asked us if we wanted something else to drink, no one refilled our waters, the lights were even off in the main dining area so you couldn't even see anything, so we sat at the bar area. We had both said that after looking at the juice menus next to the bar counter that we wanted to order some, but we were never given the opportunity to order or pay for it.

Another really fun part of the day was when brother's fiancé was getting her facial. I had asked the front desk if I could go ahead and pay then, so she would not have to hear how much the spa day would cost. I gave the staff a gift certificate to go towards part of it and then my credit card for the other part. The lady at the front desk said she couldn't "figure out the gift certificate machine" and that I should go downstairs for my spa day and "IF (she) could figure out the machine then (she) would take that out and then put the rest on my card." 

"IF" isnt exactly what you want to hear after handing someone a $155 gift card. I was told to go back downstairs while they "tried to figure it out." 

This was the worst spa experience I have ever had. We had always wanted to do a nice spa day it was one of those bucket list things, so we thought it would be special to do together. I guess I should have had lower expectations... NOTE: I had more horrible experiences happen during this spa day. but there were too many characters to fit in this review.

 8 years ago (24-04-2017)

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