The Spa @ The Waterfront Place Hotel

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Address: 2 Waterfront Pl, Morgantown, WV 26501, USA

Phone: (304) 906-4380

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State: West Virginia

City: Morgantown

Zip Code: 26501

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Reviews

I've had a massage here years ago and loved it! The fact that you got drinks, a robe, and could get a shower after the massage just made it feel like a real spa! However, my boyfriend got me a massage and manicure package this past valentine's day (writing this in late). The package included a 60 minute full body massage with a chocolate scrub and the manicure included a chocolate scrub for your hands. Anyway, I get there and they send me to get my manicure...yes, manicure before my massage...doesn't make sense. Anyway she was nice and we talked and once it came time for the chocolate scrub she rubbed my hands and my forearms. But once it came time to getting it off, she said usually we would have you go wash it off, but our water isn't working...omg...so she came in with 2 hot towels trying to get this dark chocolate scrub off and it was just an awful mess. I hate my hands being dirty or being sticky, which was exactly what I was experiencing. There was little brown pieces all over and once she started the manicure she kept having to dig underneath my nails to get the remaining brown scrub out and away from my cuticles. Once the manicure was done, I only had it dry maybe 3 minutes and the massage therapist came to get me...just a mess. I get laid down and ready and she comes in and starts the massage but says she'll try to stay away from my fingers since the manicure was, for some reason, done before my massage. Yet again, she does the chocolate scrub across my back and arms and once she is done, she comes in with hot towels to clean it off and says we don't have water right now or else I would have you go shower...of course. She gets me wiped off as much as she can, but I still feel gross and sticky. She continues the massage and then leaves. I wish they would have notified me or at least would have informed me that the water was off. Having a spa day or just a massage, it's really nice to be able to shower off the oil and in this case chocolate scrub. The massage was great, besides being unable to get the scrub off and the same for the manicure. Though, they shouldn't have scheduled my manicure before my massage, my manicure was smudged because it didn't have enough time to dry and during the massage. Just really bad planning on their part. 

 10 years ago (20-10-2015)

IF YOU WANT TO SCREW UP YOUR WEDDING DAY GO HERE. It was such a traumatic experience. I got there before my reception ceremony and there was no one there to do my hair and makeup despite booking all this weeks in advance. Had to wait around an hour for someone to finally come in to do it. The makeup was horrible and made them redo it and still was not right. On top that they were not clear on the total price. After paying for the services before leaving I got another bill in mail for the same amount I had already paid. Then they told me that I had only paid half of what I owed despite being told by the cashier that everything was completed before leaving the spa. Such an unprofessional organization. I will never use them again.

 9 years ago (28-04-2016)

We had my sister's surprise 30th birthday at the spa. It was absolutely wonderful. Jen did a fabulous job at coordinating everything with me the week of the party. She is a definite go to for planning! She had the spa decorated with mimosas and cupcakes. It was such a fun, relaxed, and memorable day! All the girls were sweet and attentive. Will be back for sure!

Katelyn Lockwood Pifer
February 7, 2016

 9 years ago (07-06-2016)

I bought a $150.00 gift certificate for my wife to the Waterfront Spa & Salon located within the Waterfront Place Hotel at xmas last year (2013).  The gift certificate states that it expires in 2015.  She recently tried to use the gift certificate and was advised (after informing them that she had a gift certificate when she made the appointment and after receiving her services) that the gift certificate was no longer valid due to a change in ownership of the spa.....that is located within the hotel.......So, neither the hotel nor the spa would honor the gift certificate.  What a scam!  Although my wife had no complaints about her services, when she asked the hotel management about the problem she was advised that the Waterfront Hotel wouldn't do anything to help.  No room credit, no bar/restaurant credit, nothing.  Bottom line here is that you should not buy a gift certificate, for anything, from any business in the Waterfront Hotel in Morgantown, WV, and CERTAINLY NOT the spa!  Evidently the spa is just a revolving door of owners and the chances that you'll end up stuck with a worthless gift certificate seems fairly likely.  The hotel is evidently just a shell and a name for fly-by-night businesses to use.  Very shady of the hotel to allow businesses to use its name and then claim to be unassociated with them. 

 11 years ago (17-08-2014)

I went to the spa for a facial, massage and pedicure after not having been there for a few years and it's really gone downhill since it was Nico.  The staff isn't very professional and the quality is not great for the price.

 11 years ago (12-08-2014)

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