The UPS Store

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Story

The UPS Store Palo Alto offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - Town & Country Village, Off El Camino Real Across From Kara's Cupcakes.

Address: 855 El Camino Real Ste 13A, Palo Alto, CA 94301, USA

Phone: (650) 391-9842

Website

moc.erotsspueht@5016erots

State: California

City: Palo Alto

Zip Code: 94301

Opening Hours

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 11:00 AM – 3:00 PM

Update Info

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Reviews

Poor service and communication skills of staff. They did not notice that one of the pages was printed on both sides, so they missed sending it. Then attempted a second time, and it wasn’t clear if we needed to send the cover letter again or not. 
The guy also never verified the fax number with me. When I was speaking it out he directly punched it in and pressed send without double checking with me.

 7 years ago (24-04-2018)

Exceptionally poor customer service. Wanted me to pay to rent computer time to print a return label when their driver failed to pick up a package repeatedly. Didn't acknowledge any fault on their part, just said they couldn't help. Will be shipping via USPS from now on

 7 years ago (21-12-2017)

Just finished up at this store and it was a horrible experience. Talked down quite a bit by Andre, and Tyler laughed when I asked a question. I wasn't needing much done either. Needed to print a Amazon return label which I do quite often at other stores. Andre said I couldn't email it to the store, even though it was advertised on UPS store as being able to. I also had a second way to print the file, with a SD card on the printer. Did not work and when I asked Andre, he said "he doesn't know". Incompetent and not friendly. I asked Andre if I could see the manual to the printer because it clearly has a SD card on the side, and his coworker named Tyler laughed at me. Extremely rude service and I get along with most people. I usually never have to deal with bad service, and I never write reviews, but these two men are not professional and the owner and other customers need to know. I can't be the only one who had a bad experience with these employees. I hope this is resolved. In the meantime I will find another ups store.

 8 years ago (31-08-2017)

good customer service. sometimes can be a bit slow

 8 years ago (08-04-2017)

The staff is outstanding...very helpful and super friendly!!!

 9 years ago (19-12-2016)

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