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Reviews, get directions and contact details for Verizon

Verizon

Story

Who We Are

Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success: an ethical, customer-centric culture and an essential role in making the world a better place.

Our Wireless Standard

As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.

Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

Address: 219 University Ave, Palo Alto, CA 94301, USA
Phone: (650) 323-6127
State: California
City: Palo Alto
Zip Code: 94301


Opening Hours

Monday: 11:00 AM – 8:00 PM
Tuesday: 11:00 AM – 8:00 PM
Wednesday: 11:00 AM – 8:00 PM
Thursday: 11:00 AM – 8:00 PM
Friday: 11:00 AM – 8:00 PM
Saturday: 11:00 AM – 8:00 PM
Sunday: 11:00 AM – 6:00 PM


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Reviews
I had a pretty terrible experience at this store. I came in to upgrade to the iPhone X (from my 6s). I’m an informed customer, I know why I want the X, the pros and cons, etc. The only reason I came to Verizon VS Apple was to trade in my old device. The sales associate basically tried to convince me to switch to the android ecosystem even though I told him I’m sticking with Apple for good reason (my partner, my Apple Watch, my Apple TV, my Mac, etc.), and told me it’s not worth buying the iPhone 10 because they were coming out with a new one. I said “yeah, they come out with a new one every year... why does that matter if it 7 months from now?” To which I received a response about the phone being taken off the market (which is a claim founded purely by speculation). Maybe hey have a quota to make on galaxy S8s? Which would have been a hilarious sales pitch, because the new galaxy S9 has been announced (way closer to getting replaced than the iPhone X at this point in time). He ignored a couple of my questions as he was checking the value of my phone for trade in, and had a generally unpleasant attitude. I’ve never had someone try to NOT sell me a phone. At one point I just told him “well, it sounds like you’re says I shouldn’t buy an iPhone from you” and left. Seriously disappointing. Makes me question why I should stay with Verizon..
7 years ago (12-03-2018)
Elijah there lied about a promotion he said I could get, after he sold me the service I looked at the fine print that didn’t have my plan as eligible for the $150 promotion and he replied “oh they must have changed it” ....changed it 20 minutes after he told me he checked it??? Hmm I don’t think so. Horrible service!
7 years ago (08-05-2018)
Capable, friendly staff! Stress free transaction.
7 years ago (06-05-2018)
Received prompt and well-educated attention very quickly. Made the transition from AT&T seamless! Mark, Kris, and Marissa rule! 🤘🏼
8 years ago (17-01-2018)
Terrible customer service. Employees showed no empathy at all and cumulatively held nasty attitudes.
7 years ago (07-02-2018)
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