The UPS Store

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The UPS Store Palm Coast offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - Right Next To Publix In The Town Center At Palm Coast.

Address: 800 Belle Terre Pkwy Ste 200, Palm Coast, FL 32164, USA

Phone: (386) 586-7906

Website

moc.erotsspueht@6095erots

State: Florida

Zip Code: 32164

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Reviews

The one lady(tall, older) is rude.  She was rude to my mother also who went separately and had the same disgusting experience.

 9 years ago (25-09-2017)

Great Staff.  I have had a box there for 3 years and they make you feel welcome every time.  I have had them print my business handouts and they looked Great.  Thank You From Sugar Sands Furry Family Hospital

 10 years ago (14-07-2016)

Be very very careful dealing with this store. For reference, I have been selling on Ebay for over 12 years and use the Post Office and UPS as my shipping agents. Admittedly, I use the Post Office for the majority of my shipping needs , but will use UPS on occasion. The point is, I know how to measure the dimensions of my shipping boxes, as that is a factor in the cost of shipping. I also know how to use the UPS website to calculate my shipping expense before arriving at the store. I do this, because I do not want to experience any "surprises" when paying. Regarding this store, I have used it a couple of times and have experienced payment "surprises" most of the time. My last transaction was the topper. I presented a package that measured 15" X 11" X 9" and weighed 7.2 pounds. According to the UPS website, my shipping charge should have been $21.99. After the woman (JoAnn assumed it was the owner) weighed and measured my box, she told me the charge would be $29.91. Since the label was already created and I needed to ship the box that day, I reluctantly paid but told her I disagreed with her charge. Her answer basically was "it is what it is". It was only when I arrived home that I saw her measurement of my package. She claims it measured 16" X 13" X 9". I'm OK with her 16 inch measurement, even though I had previously rounded up my dimension to 15 inches. What I am livid over is her measurement of 13 inches compared to my 11 inches. Like I said at the beginning of this complaint, I've measured well over 1,500 boxes during my Ebay experience. I definitely know the difference between 11" and 13". That two inch difference caused my 7.2 pound package to now be charged a "dimensional" weight of 12 pounds, which caused the shipping expense to go from $21.99 to $29.91. When I complained about this to the owner, she told me I measured incorrectly. I also complained to the UPS Corporate office, but didn't get very far. In conclusion, be very careful when measuring your package when you use this store. Also, ask to see their package dimensions before you pay. If there's a discrepancy, I'm sure she will give you a story about "inside dimension vs. outside dimension". Don't fall for it. Just measure the external dimensions and round up to the nearest inch. You can also do yourself a favor and use the UPS Store on Palm Coast Parkway. Much better customer service.

 10 years ago (16-11-2016)

Terrible Customer Service. Took a box to ship and didn't have packing tape. I was going to buy a roll of packing tape since I was out. Lady behind the counter took the box and rudely said she would tape it this time but not again. I asked to buy packing tape, but that was pretty much the end of it and she was very rude. Decided to give them another chance, and got there 10 mins before their hours said they closed. Door was locked and they were gone. I now drive past this place to go to a place that wants my business and treats me like I matter.

 10 years ago (11-07-2016)

It is true that no one cares as much about the business as the owner. Joanne is the epitome of customer service. She is a joy and a delight to work with. If you have any shipping means or notary needs please come and check out UPS store.

 10 years ago (18-08-2016)

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