The Venetian Furniture Co.

Reviews, get directions and contact details for The Venetian Furniture Co.

Address: 1051 Humble Pl, El Paso, TX 79915, USA

Phone: (915) 778-1818

State: Texas

Zip Code: 79915

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Reviews

Great really nice people. Furniture was really nice thanks for setting it up as well. Would recommend 👍

 8 years ago (19-10-2016)

Excellent costumer service. Items as describe. Will defenetly always come back..

 8 years ago (29-10-2016)

My husband was in charge of getting furniture for our new apartment, so he chose Venetian Furniture here in El Paso. A day after we moved in, a delivery man showed up on time with our bedroom suit and helped install it. He apologized for the inconvenience, but our recliner was on back order and would take another week to come in. The bedroom suit and the recliner are the only two things we purchased. We were bummed out but had no choice to wait. We called at the end of the week, no recliner. The payment was taken out of our account, which included the recliner. I called back and asked if they could just remove the recliner off our account (I was just going to get one somewhere else) and they said unfortunately they can't. Now I'm mad. Another week goes by- no recliner. At the end of the third week, I call again. They said "We have confirmation that the recliner will be here tomorrow. We will deliver it and give you a call ahead of time." Finally!! The next day arrives and stil, no call. I impatiently call back and ask what the status was. They said the recliner is on the truck, and the truck is on the way, and that they would call if anything went wrong. We sat at home all day awaiting the arrival of this recliner. During this time, I looked up Venetian Furniture on google and saw all the horrible reviews. Customers were in the same boat as me, only worse. I was about to get scammed, and the recliner was in fact not ever going to come. At this point I'm furious. I'm not the type to get played and sit back and be okay with it. With all this new information about them in mind, I drive up there ONE HOUR before closing time (and they still haven't called me). I walk in and ask for the manager. I sat down and explained everything to this nice litte Latina lady. I was not ugly at all (I save that until I need it.) She listened to everything and immediately asked us if we would like to take the recliner on display. She kept apologizing for everything. I checked it for damages and agreed to take it. They then took it apart for me and loaded it into my SUV. She also gave us a free wooden end-table to go with it for all the trouble. We were in and out in about 10 minutes. Where was the truck containing my recliner? I don't know. It was never mentioned. It probably never even existed.
For all those in a similar situation, do not let them take advantage of you and your money. If they have your piece of furniture on "back order" you need to go up there and stand your ground. Be as nice as you can. As far as legal action goes, there's nothing you can do except file a small claims suit which would cost you a lot of money. I hope my story can help someone. Good luck!

 9 years ago (10-08-2016)

We are still waiting on our night stands and it's been over 6 months!! Beware of buying from these people because they will cheat you. We got a bedroom and living room set for a good price but when we went to pick them up they did not have our night stands, and told us they would be available in two weeks. They were not and since then we have been given nothing but a wild goose chase. They're constantly giving us different stories and have "reordered" them so many times but the truck never arrives! Have tried to talk to the owner and employees lie and say they are the owner when they are not.

 10 years ago (26-02-2015)

Its a great experience, they treated me wonderful, I say good customer service, not to mention I like the furniture, on a scale of 1 to 10 ill give them a 8 good service, great furniture, and the price was good. Well done guys. I recommend you.

 10 years ago (16-03-2015)

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The Venetian Furniture Co.

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