The Vision Store - Deidra M. Casaus, OD

Reviews, get directions and contact details for The Vision Store - Deidra M. Casaus, OD

Address: 160 S Camino Del Pueblo, Bernalillo, NM 87004, USA

Phone: (505) 771-3937

Website

State: New Mexico

Zip Code: 87004

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 1:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

The whole operation reeks of a money making scam. Made my appointment two weeks out, gave my information, medical insurance, etc. I wasn't informed that they didn't accept my insurance until I checked in! Then they had the nerve to ask if I still wanted to have the exam and pay out of pocket.
The biggest scam that they pull is that they tried to charge me $25 for the privelage of sending me a text message confirming my appointment ONE HOUR  before my appointment time. I had already confirmed my appointment time online days before that.
Very unprofessional operation that they have going on. Tried to use them before years ago, and they cancelled my appointment for no reason. Fool my once, shame on them. Fool me twice...

 8 years ago (19-10-2017)

Dr. Casaus has a priest on site for your confession!!!

So the first time I went there, I waited for about 40+ minutes before being seen. Once seen, I was pressured to pay $40 for pictures or get dilated and wait longer. Once seen by Dr. Casaus, she was seemingly friendly but would ask personal questions. The conversation basically lead to me feeling like she was trying to convert me to Catholicism. By the end of the exam and nearly 2 hours later. They had convinced me that I needed all kinds of add-on's and was out about $500 for glasses and lenses that never really fit right.

One year later, I'm back in the waiting room for a long long time. Felt the pressure to take the $40 photos again but I didn't. Had to wait again with the dilation. This time, the technician was nervous and on edge. I asked if something was wrong. She went on to say that Dr. Casaus was pressuring her to confess to a priest that was in one of the rooms. Shortly after that she said OMG! Dr. Casaus had sent a message on the computer screen stating that the Father is ready for her confession now! It was rather hilarious to both of us but I felt bad for the poor girl who no longer works there. In the end they still got me for more than $450 for a pair of frames and lenses. (I actually saw the priest come out of the room with another staff member too!!)

My last and final check up I got the bare minimum. They insisted I needed to spend another $500+ but I said no thanks. My glasses are still good and I like them. They tried to make me feel like I was a fool for not accepting their recommendations. I believe the long waits are a marketing technique to just accept whatever they sell you so you can just get out of there. 

Three family members have all had similar experiences. I wish I had shopped around. Especially since it took me a few visits to figure out what she's all about. Some of her staff are good, but it's just not worth it.

 8 years ago (21-09-2017)

Let me start with, I have OCD: Why is that important? Let me explain. I am a previous patient. Thought they had shut down. Went to other places with horrid experiences. Once I realized Vision Store was open. I made appointment. As before. They are GREAT!. They explain everything to me. Let me know what is required, what is not, and options. They understood me, without having to explain that I am very particular about my eyes and glasses. I cannot thank them enough for everything they did to make me feel like a valued patient, not just another number or insurance payment. I highly recommend them. Staff is awesome. Very helpful. Friendly, and a good sense of humor. Large eyeglass frame selection. (Not sure about contacts, as I don't use them, fear of poking my eye out). Wait time was ok. Unlike other places that will have you wait an hour, with appointment. (Sorry for the long review, just wanted to state how awesome the staff is.)

 9 years ago (26-01-2017)

Holy cabooses! The Vision Store in Bernalillo blows chunks! I highly recommend that nobody gets their eyes checked here. Received the wrong prescription here, you’ll even wait an entire hour after your appointment time before getting seen. I also felt like I was under attack when she constantly questioned where I was buying my glasses when I informed her somewhere cheaper. She also likes to ask personal questions and make unprofessional comments such as: “Do you have a job? Where do you work? Oh you don’t have a job? Well I’m sure there are jobs at the casino. Does your mom come here for checkups? If not, she should! Where are you buying your glasses? What’s the name of the online eyeglass store? How much did you pay? Also, thanks for cleaning your eyes and making sure there isn’t any crust there because my last 2 patients didn’t.”

I could go on and on and on about what is wrong with this place, mainly this Dr. Deidra. I enjoyed her staff, but her. . . oh dear!

So after unknowingly receiving the wrong prescription I ordered my glasses online like I’ve been doing for the last few years. Had to send the glasses back twice assuming the online store made them incorrectly. I wore them for one day and my eyes felt like they were melting. So I made an appointment to get my eyes rechecked. She rechecked them alright! She was still rude and tried to rush my appointment yet again. Why not take your sweet time and make sure you don’t screw up my prescription again, aye?!?! 

She blatantly lied to my face and said my prescription was off by a SMUDGE. No lady, I went home and looked at the prescription you gave me from a month ago and no it wasn’t off by a smudge. You got my damn eyes mixed up! No wonder I couldn’t see. You cost me extra money I didn’t need to spend and you lied to me. Thanks for your amazing customer service. You are the worst. So long Vision Store!

 9 years ago (15-03-2016)

This practice seems to be focused on extracting maximum profit from patients by recommending (or basically forcing) unnecessary and unrequested services on people. There was nothing wrong with my prescription, but I was charged for strange, manufactured diseases and conditions (like "dry-eye syndrome"--which apparently required buying an expensive three-part snake-oil remedy). You will be told you MUST have your pupils dilated if you don't buy their high-tech $40 add-on. As another reviewer noted, Dr. Casaus makes flippant, unprofessional personal comments and seems to enjoy making people wait. This practice suffers from a serious lack of integrity. 

 9 years ago (10-08-2016)

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The Vision Store - Deidra M. Casaus, OD

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